New user? Register as member

Active Listening Mastery for Thought Leaders

Active listening is a cornerstone of effective leadership, yet it’s often overlooked.

Imagine a leader who consistently interrupts or dismisses their team's input; this can lead to misunderstandings, decreased morale, and unresolved conflicts.

In this one-day workshop, participants will learn how to avoid these pitfalls by developing strong active listening skills. Through practical techniques, real-world scenarios, and interactive exercises, leaders will enhance their ability to listen empathetically, respond thoughtfully, and build trust within their teams.

Mastering active listening will empower participants to lead with greater insight and drive positive, collaborative outcomes.

Objective

Outline

1. Introduction to Active Listening

• The Role of Active Listening in Leadership
• Benefits of Active Listening for Teams and Organizations
• Common Barriers to Effective Listening

2. The Principles of Active Listening

• Components of Active Listening: Attention, Understanding, and Response
• Verbal and Non-verbal Cues in Active Listening
• Listening with Empathy and Without Judgment

3. Active Listening Techniques

• Paraphrasing and Summarizing to Ensure Understanding
• Asking Open-Ended Questions to Encourage Dialogue
• Reflecting Emotions to Build Rapport

4. Overcoming Listening Barriers

• Identifying and Addressing Personal Listening Biases
• Managing Distractions and Maintaining Focus
• Techniques for Handling Emotional and Difficult Conversations

5. Practical Application of Active Listening

• Role-Playing Scenarios: Practicing Active Listening in Leadership Situations
• Group Discussions: Sharing Experiences and Best Practices
• Case Studies: Analyzing Examples of Effective and Ineffective Listening

6. Active Listening in Conflict Resolution

• Using Active Listening to De-escalate Tensions
• Encouraging Open Communication in Conflicts
• Transforming Conflicts into Collaborative Solutions

7. Building a Culture of Listening

• Encouraging Active Listening within Teams
• Leading by Example: Demonstrating Listening Skills as a Leader
• Creating an Environment Where Everyone Feels Heard

8. Developing a Personal Action Plan

• Self-Assessment: Evaluating Your Listening Skills
• Setting Goals for Ongoing Improvement
• Implementing Active Listening Strategies in the Workplace

Who should attend

Methodology

Profile of Diana Rahman

Diana Rahman is an ICF ACC-certified coach, ACTA/ACLP-certified corporate trainer corporate trainer, and accomplished professional with more than 25 years of experience in people development.

She began her career in banking, spending 6 years in a credit card centre, where she gained first-hand experience in client relations, service, and operations. This foundation gave her a deep understanding of workplace demands, communication challenges, and the resilience needed to thrive under pressure.

For the past two decades, Diana has dedicated herself to training and coaching leaders and teams. She specializes in interpersonal communication, public speaking, conflict management, stress management, resilience, critical thinking, and mental agility. Her workshops are practical, interactive, and grounded in the realities of leadership and teamwork.

As co-founder of two companies, including a digital marketing and tech solutions agency that leverages AI systems, Diana speaks from the perspective of someone who has led teams, built businesses, and navigated client expectations.

After leaving the banking industry, she spent 10 years with Jill Lowe International as an Image Consultant, helping professionals strengthen their personal branding, presence, and etiquette.

She is also a certified memory trainer and co-author of Venus Rising: The Phoenix Awakens, an Amazon #1 Bestseller in 2022.

Diana’s hallmark is delivering training that is highly engaging, credible, relatable, and results-focused.