Classroom/ Online: Yes/ No
Scheduling Date(s):
1) 18 Mar 2026 (classroom)
2) 18 Jun 2026 (classroom)
3) 17 Sep 2026 (classroom)
4) 16 Dec 2026 (classroom)
Note: Please click specific date for detailed venue and course fee etc.
Efficient, Effective, Empowered: Office Management for Admins
This workshop is designed to equip administrative professionals with practical tools and strategies to manage office operations more efficiently, communicate effectively, and take greater ownership of their roles. Whether you're handling day-to-day tasks or supporting key decision-makers, you'll walk away with new skills and confidence to become an empowered and indispensable part of your team.
Objective
- Understand the evolving role of administrative professionals and how to deliver greater value in a modern office environment.
- Apply systems and tools to manage documents, schedules, and daily operations more efficiently.
- Demonstrate effective time and task management skills, including prioritizing, organizing, and handling multiple demands.
- Communicate professionally and confidently across different levels, using appropriate tone, clarity, and responsiveness.
- Coordinate meetings, resources, and workflows with minimal friction and maximum productivity.
- Solve problems proactively using a resourceful and solution-oriented approach.
- Build strong working relationships and support team members and supervisors with initiative and reliability.
Outline
- Foundations of Efficient Office Management
- What efficiency looks like in the modern office
- Key responsibilities and evolving expectations
- Identifying personal time-wasters and system gaps
- Organizing documents, files, and records (digital & physical)
- Streamlining communication: emails, calendars, and task tracking
- Managing schedules, meetings, and logistics with confidence
- Communicating clearly across roles and levels
- Setting boundaries and managing multiple demands
- The empowered admin: thinking ahead, taking initiative
- Building strong working relationships and managing up
- Problem-solving with confidence and resourcefulness
- Building trust and credibility in your admin role
- Workplace etiquette and positive influence
Who should attend
Administrative, Executive Assistants, Personal Assistants and Team Support Staff who want to enhance their office management skills and take greater ownership of their role; looking to manage multiple priorities with confidence and clarify.
Methodology
Participants engage in self-assessments, role-plays, and workflow redesign exercises to apply concepts immediately to their roles. The methodology promotes active learning, peer sharing, and personal reflection to build confidence, competence, and clarity in office management.
Testimonials
learned to adopt a broader perspective and not get stuck on the present.
The workshop was very productive and useful, both for personal and professional growth.
Josey is highly knowledgeable and excels in her role.
The workshop was very productive and useful, both for personal and professional growth.
Josey is highly knowledgeable and excels in her role.
Profile of Josey Koh
Corporate and WSQ Soft Skill Trainer | ACTA & ICF-ACSTH | LEGO® Serious Play® Facilitator | Motivational Speaker | Positive Psychology Practitioner | Enneagram Practitioner | Discovery Coach | Certified Facilitor | MOE Registered Trainer | Laughter Yoga Leader
Josey is an ACTA-certified, bilingual (English–Mandarin) Corporate and WSQ Soft Skills Trainer, Discovery Coach, and practitioner in Positive Psychology and the Enneagram. She brings extensive experience designing and delivering workshops, training programmes, and lunch-and-learn sessions for adult learners across diverse industries and professional backgrounds, both online and in face-to-face settings.
Known for her dynamic and learner-centred facilitation style, Josey creates engaging, interactive, and practical learning experiences that enable participants to apply concepts immediately at work. Her sessions are consistently rated highly for their energy, relevance, and real-world application.
Her areas of expertise include leadership, communication and presentation skills, customer service excellence, Train-the-Trainer, office administration, facilitation, negotiation, time and stress management, telephone etiquette, and adult learning methodologies.
Josey holds a Graduate Diploma in Applied Positive Psychology and Mindfulness, graduating with distinction in the Positive Psychology module. She integrates evidence-based positive psychology principles into her training to enhance motivation, resilience, and performance outcomes.
Her clientele includes government agencies and leading organisations such as the Ministry of Culture, Community and Youth (MCCY), Ministry of Education (MOE), Ministry of Finance (MOF), HSBC Singapore, IBM Singapore Pte Ltd, Central Provident Fund Board, ISO-Team Corporation Pte Ltd, and the Singapore Land Authority, among others.
Josey consistently receives excellent participant feedback for her engaging facilitation approach, enriched with practical insights and real-life stories, making every session impactful, memorable, and results-driven.
"Josey is lively, bubbly and not short of words. Great Job! almost PERFECT !"
"I have enjoyed Josey’s facilitation session. She has make the Excellence Service and Effective Communication Workshop so lively !”
