| Event Profile | |
| Class/ Online | Classroom |
| Date | 26 March 2026 |
| Time | 9am to 5pm |
| Venue | Holiday Inn Atrium Singapore (Halal Certified) 317 Outram Road Singapore 169075 |
| Fee | 9% GST will apply SGD 540.003 & above: SGD520.00 each For Member SGD 513 3 & above: SGD494 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
This highly interactive workshop is essential for those tasked with steering and documenting meetings, as it addresses the core understanding that a meeting's effectiveness is intrinsically linked to a well-defined agenda and the involvement of key participants.
The ability to capture the essence of a meeting through precise and orderly minutes is paramount and is an art that requires foresight, strategic organization, and diligent follow-up on resolutions and actions.
Through a dynamic and interactive training program blending instructive talks, practical activities, and collaborative discussions, we delve into the critical skills of active listening, meticulous writing, and strategic note-taking essential for the accurate transcription of meeting minutes.
The ability to capture the essence of a meeting through precise and orderly minutes is paramount and is an art that requires foresight, strategic organization, and diligent follow-up on resolutions and actions.
Through a dynamic and interactive training program blending instructive talks, practical activities, and collaborative discussions, we delve into the critical skills of active listening, meticulous writing, and strategic note-taking essential for the accurate transcription of meeting minutes.
Objective
By the end of this masterclass, attendees will:
• Master administrative duties to facilitate productive meetings.
• Implement strategies for thorough meeting preparations.
• Employ best practices and methodologies for effective minute-taking.
• Discern critical points and extraneous details within meeting discussions.
• Capture and document key decisions and required actions with precision.
• Navigate the minute-writing process with tact and discretion.
• Offer robust support to meeting chairs.
• Comprehend and contribute to the collective energy and dynamics of meetings.
• Master administrative duties to facilitate productive meetings.
• Implement strategies for thorough meeting preparations.
• Employ best practices and methodologies for effective minute-taking.
• Discern critical points and extraneous details within meeting discussions.
• Capture and document key decisions and required actions with precision.
• Navigate the minute-writing process with tact and discretion.
• Offer robust support to meeting chairs.
• Comprehend and contribute to the collective energy and dynamics of meetings.
Outline
Module 1: Pre-Meeting Preparation
• Understanding the function and variations of meeting minutes.
• Familiarity with meeting terminology.
• Compilation and review of meeting documents: agendas, minutes, reports, and attendance.
• Designing templates for efficient note-taking.
Module 2: In-Meeting Focus
• Enhancing skills in listening and strategic note-taking.
• Techniques for pinpointing and highlighting significant meeting transactions.
• Strategies to resolve common meeting and documentation errors.
Module 3: Post-Meeting Execution
• Refining writing skills to craft clear, concise, courteous, and correct minutes.
• Structuring minutes effectively to reflect meeting outcomes.
• Discussion on language precision: grammar, verb tenses, mood, and voice.
• Coordinating follow-ups and summarizing action items.
• Understanding the function and variations of meeting minutes.
• Familiarity with meeting terminology.
• Compilation and review of meeting documents: agendas, minutes, reports, and attendance.
• Designing templates for efficient note-taking.
Module 2: In-Meeting Focus
• Enhancing skills in listening and strategic note-taking.
• Techniques for pinpointing and highlighting significant meeting transactions.
• Strategies to resolve common meeting and documentation errors.
Module 3: Post-Meeting Execution
• Refining writing skills to craft clear, concise, courteous, and correct minutes.
• Structuring minutes effectively to reflect meeting outcomes.
• Discussion on language precision: grammar, verb tenses, mood, and voice.
• Coordinating follow-ups and summarizing action items.
Methodology
• Instructional Lectures
• Collaborative Group Discussions
• Introspective Self-Analysis
• Creative Class Brainstorming
• Peer Learning and Support
• Interactive Skill-Building Activities
• Scenario-Based Role-Playing
• Collaborative Group Discussions
• Introspective Self-Analysis
• Creative Class Brainstorming
• Peer Learning and Support
• Interactive Skill-Building Activities
• Scenario-Based Role-Playing
Testimonial
AI tools are useful for generating structures and outlines for proposals and briefs.
The trainer is engaging and eloquent.
I hope to attend her Public Speaking and Interview Techniques course.
The course was very well conducted, and the trainer was very knowledgeable and helpful.
The trainer was very friendly and patient in her interactions with us. She explained concepts clearly and ensured everyone met the course objectives.
Today’s course was very good.
Trainer Diana explained the content in a clear and practical manner.
Respectful, friendly, confident, and convincing. Very good, Trainer Diana.
Well done to the trainer and course provider. I am really grateful for the opportunity—thank you.
I can confidently apply the knowledge gained from this course in my work.
The materials curated were very relevant and applicable to my work.
The trainer was very well-spoken and knowledgeable, making key points easy to understand and encouraging active participation.
Very interactive session with clear and effective presentation.
The trainer is engaging and eloquent.
I hope to attend her Public Speaking and Interview Techniques course.
The course was very well conducted, and the trainer was very knowledgeable and helpful.
The trainer was very friendly and patient in her interactions with us. She explained concepts clearly and ensured everyone met the course objectives.
Today’s course was very good.
Trainer Diana explained the content in a clear and practical manner.
Respectful, friendly, confident, and convincing. Very good, Trainer Diana.
Well done to the trainer and course provider. I am really grateful for the opportunity—thank you.
I can confidently apply the knowledge gained from this course in my work.
The materials curated were very relevant and applicable to my work.
The trainer was very well-spoken and knowledgeable, making key points easy to understand and encouraging active participation.
Very interactive session with clear and effective presentation.
Diana Rahman's Profile
Diana Rahman is an ICF ACC-certified coach, ACTA/ACLP-certified corporate trainer corporate trainer, and accomplished professional with more than 25 years of experience in people development.
She began her career in banking, spending 6 years in a credit card centre, where she gained first-hand experience in client relations, service, and operations. This foundation gave her a deep understanding of workplace demands, communication challenges, and the resilience needed to thrive under pressure.
For the past two decades, Diana has dedicated herself to training and coaching leaders and teams. She specializes in interpersonal communication, public speaking, conflict management, stress management, resilience, critical thinking, and mental agility. Her workshops are practical, interactive, and grounded in the realities of leadership and teamwork.
As co-founder of two companies, including a digital marketing and tech solutions agency that leverages AI systems, Diana speaks from the perspective of someone who has led teams, built businesses, and navigated client expectations.
After leaving the banking industry, she spent 10 years with Jill Lowe International as an Image Consultant, helping professionals strengthen their personal branding, presence, and etiquette.
She is also a certified memory trainer and co-author of Venus Rising: The Phoenix Awakens, an Amazon #1 Bestseller in 2022.
Diana’s hallmark is delivering training that is highly engaging, credible, relatable, and results-focused.
She began her career in banking, spending 6 years in a credit card centre, where she gained first-hand experience in client relations, service, and operations. This foundation gave her a deep understanding of workplace demands, communication challenges, and the resilience needed to thrive under pressure.
For the past two decades, Diana has dedicated herself to training and coaching leaders and teams. She specializes in interpersonal communication, public speaking, conflict management, stress management, resilience, critical thinking, and mental agility. Her workshops are practical, interactive, and grounded in the realities of leadership and teamwork.
As co-founder of two companies, including a digital marketing and tech solutions agency that leverages AI systems, Diana speaks from the perspective of someone who has led teams, built businesses, and navigated client expectations.
After leaving the banking industry, she spent 10 years with Jill Lowe International as an Image Consultant, helping professionals strengthen their personal branding, presence, and etiquette.
She is also a certified memory trainer and co-author of Venus Rising: The Phoenix Awakens, an Amazon #1 Bestseller in 2022.
Diana’s hallmark is delivering training that is highly engaging, credible, relatable, and results-focused.
