| Event Profile | |
| Class/ Online | Classroom |
| Date | 8 April 2026 |
| Time | 9am to 5pm |
| Venue | Holiday Inn Atrium Singapore (Halal Certified) 317 Outram Road Singapore 169075 |
| Fee | 9% GST will apply SGD 520.003 & above: SGD500.00 each For Member SGD 494 3 & above: SGD475 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) 7 Jul 2026 (confirm) 2) 8 Oct 2026 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
In today’s fast-paced workplace, email is often the main channel for getting work done. Clear, well-written emails save time, prevent misunderstandings, and help colleagues respond more quickly and effectively.
This full-day workshop equips participants with practical skills to write messages that are concise, courteous, and easy to act on.
In the morning, learners will practice structuring ideas, avoiding common pitfalls, and applying simple etiquette for everyday communication.
In the afternoon, they will explore how AI tools can polish their writing - improving tone, grammar, and flow - and discover how to guide these tools to produce emails that truly meet their needs.
Participants must bring their own Wi-Fi enabled laptops.
This full-day workshop equips participants with practical skills to write messages that are concise, courteous, and easy to act on.
In the morning, learners will practice structuring ideas, avoiding common pitfalls, and applying simple etiquette for everyday communication.
In the afternoon, they will explore how AI tools can polish their writing - improving tone, grammar, and flow - and discover how to guide these tools to produce emails that truly meet their needs.
Participants must bring their own Wi-Fi enabled laptops.
Objective
- Explain why strong email writing skills are essential for clear and efficient workplace communication.
- Apply practical techniques to structure emails that save time and reduce misunderstandings.
- Demonstrate awareness of modern email etiquette and use tone that supports collaboration.
- Use AI tools to refine grammar, vocabulary, and flow while keeping control of their message.
- Give clear instructions to AI tools so the output is relevant, polished, and easy for readers to act on.
Outline
Module 1 — Why Good Email Writing Matters
Module 2 — Writing with Clarity and Structure
Module 3 — Everyday Email Etiquette
Module 4 — Using AI to Improve Your Drafts
Module 5 — Getting Better Results from AI Tools
- Why clear, well-written emails save time and reduce misunderstandings
- Common pitfalls of unclear or rushed writing that create unnecessary back-and-forth
- How thoughtful writing helps you get quicker and more positive responses
- Quick exercise: Spot and improve weaknesses in sample emails
Module 2 — Writing with Clarity and Structure
- Organizing ideas so your message is easy to follow
- Crafting subject lines that set the right expectation
- Keeping sentences concise and professional
- Practice: Rewrite a confusing email into a clear one
Module 3 — Everyday Email Etiquette
- Simple dos and don’ts for workplace email writing
- Balancing professionalism with a friendly tone
- How to handle tricky situations (reminders, declines, follow-ups)
- Activity: Practice email scenarios and responses
Module 4 — Using AI to Improve Your Drafts
- How AI can polish grammar, tone, and vocabulary
- Demonstration: Turning a rough draft into a polished email
- Hands-on practice: Refine your own draft with AI
- Discussion: When not to rely fully on AI
Module 5 — Getting Better Results from AI Tools
- Why your instructions shape the quality of AI output
- How to use AI to match your purpose and tone
- Practice: Experiment with different instructions and compare results
- Wrap-up: Combining your judgment with AI for professional results
Who should attend
Perfect for professionals who:
- Want to write clearer, more polished emails
- Are just starting out and need confidence in email writing
- Often struggle to get quick or helpful responses
- Wish to reduce misunderstandings and back-and-forth in communication
- Want to use AI tools to make their writing sharper and more effective
Testimonial
Learned how to structure emails more clearly and professionally.
Took away more than just email-writing skills.
Great materials provided.
Excellent trainer with a wealth of knowledge to share.
Ms. Diana was very good and friendly — it was a great workshop.
A very nice trainer who explained everything in detail and with clarity.
Hands-on practice with AI tools helped me polish drafts quickly and avoid common mistakes.
One of the most interesting workshops I’ve attended.
I now feel more confident and equipped to write polished, professional emails with the support of AI tools.
The trainer knows the subject very well and can relate real issues to email writing. She also emphasizes the importance of removing fluff from emails.
Exceptional at addressing the many doubts and questions I had about email writing.
Demonstrates high energy, professionalism, and extensive knowledge.
The insights from the training are directly applicable to my daily work.
A very insightful session with Trainer Diana! I learned how to improve my email writing and use AI tools effectively in my daily work.
Ms. Diana was approachable, friendly, and patient throughout the session. She explained how to use ChatGPT for email writing clearly and shared practical examples that made learning engaging and easy to follow.
Thanks to our trainer for introducing ChatGPT in our learning—it really enhanced the session and kept us engaged.
We learned how ChatGPT and AI can assist us in our everyday work. The notes were comprehensive and easy to understand.
The trainer is very knowledgeable and able to guide and advise us effectively.
Took away more than just email-writing skills.
Great materials provided.
Excellent trainer with a wealth of knowledge to share.
Ms. Diana was very good and friendly — it was a great workshop.
A very nice trainer who explained everything in detail and with clarity.
Hands-on practice with AI tools helped me polish drafts quickly and avoid common mistakes.
One of the most interesting workshops I’ve attended.
I now feel more confident and equipped to write polished, professional emails with the support of AI tools.
The trainer knows the subject very well and can relate real issues to email writing. She also emphasizes the importance of removing fluff from emails.
Exceptional at addressing the many doubts and questions I had about email writing.
Demonstrates high energy, professionalism, and extensive knowledge.
The insights from the training are directly applicable to my daily work.
A very insightful session with Trainer Diana! I learned how to improve my email writing and use AI tools effectively in my daily work.
Ms. Diana was approachable, friendly, and patient throughout the session. She explained how to use ChatGPT for email writing clearly and shared practical examples that made learning engaging and easy to follow.
Thanks to our trainer for introducing ChatGPT in our learning—it really enhanced the session and kept us engaged.
We learned how ChatGPT and AI can assist us in our everyday work. The notes were comprehensive and easy to understand.
The trainer is very knowledgeable and able to guide and advise us effectively.
Diana Rahman's Profile
Diana Rahman is an ICF ACC-certified coach, ACTA/ACLP-certified corporate trainer corporate trainer, and accomplished professional with more than 25 years of experience in people development.
She began her career in banking, spending 6 years in a credit card centre, where she gained first-hand experience in client relations, service, and operations. This foundation gave her a deep understanding of workplace demands, communication challenges, and the resilience needed to thrive under pressure.
For the past two decades, Diana has dedicated herself to training and coaching leaders and teams. She specializes in interpersonal communication, public speaking, conflict management, stress management, resilience, critical thinking, and mental agility. Her workshops are practical, interactive, and grounded in the realities of leadership and teamwork.
As co-founder of two companies, including a digital marketing and tech solutions agency that leverages AI systems, Diana speaks from the perspective of someone who has led teams, built businesses, and navigated client expectations.
After leaving the banking industry, she spent 10 years with Jill Lowe International as an Image Consultant, helping professionals strengthen their personal branding, presence, and etiquette.
She is also a certified memory trainer and co-author of Venus Rising: The Phoenix Awakens, an Amazon #1 Bestseller in 2022.
Diana’s hallmark is delivering training that is highly engaging, credible, relatable, and results-focused.
She began her career in banking, spending 6 years in a credit card centre, where she gained first-hand experience in client relations, service, and operations. This foundation gave her a deep understanding of workplace demands, communication challenges, and the resilience needed to thrive under pressure.
For the past two decades, Diana has dedicated herself to training and coaching leaders and teams. She specializes in interpersonal communication, public speaking, conflict management, stress management, resilience, critical thinking, and mental agility. Her workshops are practical, interactive, and grounded in the realities of leadership and teamwork.
As co-founder of two companies, including a digital marketing and tech solutions agency that leverages AI systems, Diana speaks from the perspective of someone who has led teams, built businesses, and navigated client expectations.
After leaving the banking industry, she spent 10 years with Jill Lowe International as an Image Consultant, helping professionals strengthen their personal branding, presence, and etiquette.
She is also a certified memory trainer and co-author of Venus Rising: The Phoenix Awakens, an Amazon #1 Bestseller in 2022.
Diana’s hallmark is delivering training that is highly engaging, credible, relatable, and results-focused.
