Why do some colleagues get on your nerves while others feel like a perfect match? This interactive one-day workshop introduces the Click! Colours® framework—a simple, intuitive profiling system that helps participants immediately understand their own communication styles and emotional triggers, as well as those of others. Unlike traditional profiling tools that rely on lengthy questionnaires, Click! Colours® uses four relatable characters to illuminate team dynamics and workplace conflict in an easy, visual and impactful way.

This workshop is designed to help professionals decode frustrating behaviours, defuse miscommunication, and build emotionally intelligent responses that lead to smoother collaboration and better results. Participants will leave equipped with an Emotional Intelligence (EQ) playbook tailored to their team environment—ready to apply from the next working day.

The course fee includes a set of Click! Colours Self Discovery Cards (retails $28), which will be conducted during the class for self profiling

Objective

Outline

Module 1: Decode Human Behaviour – Why People Click (or Don’t)
Understand why personality differences cause misunderstandings and friction at work.

• Explore the science of behaviour and emotional intelligence
• Understand the emotional impact of different behavioural styles
• Relationship is the Foundation of all Achievements
• Successful People understand People better
• Activity: The Frustration Map: Click or Clash?

Module 2: Discover Your Click! Colours Profile
Gain self-awareness by identifying your dominant and least dominant traits.

• Learn the four Click! Colours® Personas: Analyser, Safekeeper, Playmaker and Carer
• Understand how your traits affect your communication, decisions and stress responses
• Discover Your Least Dominant Colour has the Greatest Growth Potential
• Reflect on your workplace behaviour and its impact on others
• Activity: Walking in the Colours of Life

Module 3: Adapting Communication Across Click! Colours Personas
Improve communication by adjusting tone, words and approach to each personality type.

• Learn the language preferences of each Colour Persona
• Active Listening to Spot Communication Misalignments
• Practice verbal and non-verbal adjustments for Empathy and Clarity
• Apply the 3Ps (Polite, Patient, Paraphrase) in daily conversations
• Activity: Say It Right!

Module 4: Diffuse the Drama – Managing Conflict with EQ
Learn how to resolve workplace tensions by recognising emotional triggers and adjusting your approach.

• Identify emotional triggers linked to different Colour types
• Explore the link between stress behaviours and conflict escalation
• Practice empathy-first responses without compromising standards
• Apply EQ tactics to “hotspot” workplace situations
• Activity: EQ Time Machine

Module 5: Build High-Trust Teams – Working With (Not Against) Personality Diversity
Strengthen teamwork by appreciating diversity and boosting collaboration with EQ.

• Great Teams don’t just Happen by Chance
• Discover how personality diversity enhances productivity
• Map your team’s probable Colours and Conflict zones
• Learn how to support each Colour under pressure or change
• Activity: Build Your Team Colour Map

Module 6: My EQ Growth Pact
Turn insights into a personal, practical emotional intelligence habit you’ll use immediately.

• Environment affects Behaviours
• Avoid Stereotyping: Observe and Not to Judge
• Value Diversity and Treat Others in their Colours Blend
• Commit to a new EQ habit for your team or work environment
• Capstone Activity: The EQ Pact

Who should attend

Suitable for executives, team leads, and middle managers who collaborate across functions, manage diverse personalities, or face communication challenges in meetings, projects, or change initiatives—especially those dealing with conflict, team misalignment, or differing work styles.

Methodology

This workshop is delivered using a mix of storytelling, peer-based learning, reflective practice and scenario-based role play. Participants will engage with interactive visual tools instead of completing personality tests. Each module includes a short hands-on activity designed to bring concepts to life using real workplace scenarios common in the civil service environment.

Testimonial

Eric Cheong's Profile

BSc(Hons) MSc (HRM)
Accredited ACTA Trainer, Developer & Assessor (SG)
Master Trainer, Buzan iMindMap & AYOA (ThinkBuzan UK)
Certified Trainer, Guerrilla Marketing® (USA)
Certified Trainer & Coach, Identi3® Personality Profiling (SG)
Master Trainer, Click Colours International (AU)
Certified Trainer, Inquiry Institute (US)
Design Thinking Certificate – MITx and DesignThinkers Academy (SG)
Adult Educator Network and Institute for Adult Learning (SG)

Eric Cheong is a corporate trainer and thinking-skills specialist who helps organisations improve critical thinking, decision-making, and collaborative problem solving. With 25+ years across telecommunications, technology, and education, he equips leaders with questioning and mindset tools to navigate complexity and ambiguity.

Previously with SingTel, Pacific Internet, and the National Library Board, Eric understands matrix organisations, public sector systems, and corporate transformation. His experience spans governance, entrepreneurship, and executive education, linking thinking frameworks to real workplace challenges.

As former Managing Director of Buzan Asia, he expanded creative thinking and Mind Mapping programmes across Asia. An Accredited Master Trainer in Click! Colours® EQ Profiling (Click! Colours International), he has trained over 10,000 professionals from organisations including Intel, HP, HSBC, Sony, Far East Organization, Singapore Airlines, and the Monetary Authority of Singapore.

Eric holds a Master’s in Human Resource Management and is pursuing a DBA focused on leadership influence and cognition in complex organisations. Having lived and worked in Hong Kong, Belgium, and the United States, he brings strong cross-cultural leadership insight.

Global Training & Thought Leadership Credentials

Eric’s expertise in critical and creative thinking is shaped by training with leading global pioneers:

• Certified Master Trainer in Mind Mapping, trained under Tony Buzan and co-trained with him.
• Master Trainer, Click! Colours® International, trained by founders Greg Barnes and David Koutsoukis (emotional intelligence and behavioural profiling).
• Trained by Michael Gelb, author of How to Think Like Leonardo da Vinci (creativity and whole-brain thinking).
• Graduate of the Chief Questions Officer Programme by Marilee Adams, creator of Question Thinking (Learner mindset and decision-making).

Speaking Engagements & Media

• Guest speaker, Smart Nation 2021 — Prime Minister's Office webinar on Applied Creativity
• Featured expert, BrainTalk 2021 — MM2 Studios parenting series
• Guest speaker, SPH MONEY FM 89.3 — Thinking & Innovation at Work
• Corporate talks for Sony Singapore, UPS, Singtel, Hewlett Packard, and others
• International speaker, 14th International Conference on Thinking (Malaysia)

Testimonials

“I have not come across a Trainer like Eric who takes great lengths to engage his participants, address their inner motivations and going the extensive way to build up his trainees. He is not just a Trainer, but a unique educator who cares for his Learners and stays true to his purpose of educating minds.”
Christie Khoo, Manager, SG Professionals' and Executives' Co-operatives

“Eric makes me understand the importance of being open, flexible and adaptable. If the trainer is rigid and unimaginative, then so will the learners, and they will participate in the training in a dull and unmotivated manner.”
Vinay Rai, Business Owner, Writer and Editor

“Eric has diligently put together this all-in-one programme, making it simple and easy for anyone - even for a beginner to be equipped as a Corporate Trainer very quickly.”
Lui Ng, Senior Vice-President in a technology firm