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LEADER© in Action: Strategic Supervisory Skills

In today’s dynamic and demanding work environment, supervisors must lead with clarity, courage, and compassion. This practical one-day workshop equips supervisors with essential skills to coach effectively, deliver constructive feedback, manage difficult conversations, strengthen team motivation, and align goals strategically.

Objective

Built on Dr Maxine Teo’s proven LEADER© leadership toolkit, participants will learn how to lead with confidence, nurture wellbeing, build trust, and foster meaningful engagement within their teams. Through scenario-based practice grounded in real workplace situations, supervisors will walk away with actionable tools to enhance team performance, morale, and overall operational effectiveness.

Outline

Module 1 – Leadership Development & Goal Alignment

Focus areas integrated: Leadership potential, engagement, goal alignment

• Define what effective leadership looks like in supervisory contexts
• Leader vs Manager: What Participants expect from today’s supervisors
• Explore the leadership mindset: accountability, clarity, trust
• Apply team dynamics models (Form–Storm–Norm–Perform) to daily operations
• Goal Alignment Exercise: Cascading divisional/organisational goals to officer-level responsibilities
• Tools for setting clear expectations and communicating direction with precision
• Leading by example: modelling professionalism, integrity, and resilience

Module 2 – Emotional Intelligence for Coaching & Difficult Conversations

Focus areas integrated: Coaching skills, strategic application, navigating difficult conversations

• Understand the role of EQ in policing leadership, especially under pressure
• Identify blind spots and triggers using True Colors Personality Profiling
• Adapt communication styles to different officer personalities
• Coaching Skills Lab:
  • Using the GROW Model for performance, behavioural guidance, and on-the-ground coaching
  • Real-case role plays based on common SPF supervisory scenarios
  
  Difficult Conversations Framework:
  • Staying objective
  • Keeping composure
  • Maintaining trust even during corrective conversations
• Transform difficult discussions into growth opportunities

Module 3 – Acknowledge Through Constructive Feedback & Recognition

Focus areas integrated: Constructive feedback, recognition, trust and team environment

• Understand the science of acknowledgement and why it drives morale
• How to deliver constructive, not corrective, feedback
• Framework: “SBI+R” – Situation, Behaviour, Impact + Recommendation
• Practise phrasing feedback to ensure psychological safety
• Recognising officers effectively to build motivation and resilience
• Spotting positive behaviours in real time during duty operations
• Micro-recognition strategies to support day-to-day wellbeing

Module 4 – Develop Your Officers Through Coaching, Skills Transfer & Delegation

Focus areas integrated: Coaching tools, talent development, performance growth

• Identify strengths using the Will–Skill Matrix and map officers accordingly
• Develop officers through guided exposure, structured on-the-job learning, and targeted opportunities
• Delegation that builds confidence, trust, and competence
• Case examples: Developing new officers, and less experienced personnel
• Strategies to stretch team members while ensuring operational safety

Module 5 – Expectations Management & Navigating Stakeholder Relationships

Focus areas integrated: Managing expectations, communication effectiveness

• Manage expectations upward (managers), laterally (peers), and downward (officers)
• How to communicate transparently during changes or operational stress
• Using coaching language to clarify roles, instructions, and outcomes
• Role-play: Resetting expectations with an underperforming officer
• Link back to True Colors: Predict and respond to behavioural reactions

Module 6 – Review, Recognise Progress & Strengthen Wellbeing

Focus areas integrated: Motivation, wellbeing, morale, performance review

• Conduct meaningful performance check-ins that encourage honest dialogue
• Identify morale dips early and apply wellbeing-supportive supervisory practices
• Using small-wins tracking to build sustained motivation
• Review techniques that reinforce accountability without discouragement
• Design a Personal Supervisory Action Plan to transfer learning to the workplace

Who should attend

This course is designed for supervisors and frontline leaders who are responsible for leading teams, managing performance, conducting coaching and feedback conversations, and handling day-to-day people challenges in an operational environment.

Methodology

Profile of Maxine Teo

Keynote Speaker | Transformational Trainer | Sales & Leadership Coach | Behavioural Change Expert | Performance Coach | Mindset & Motivation Specialist | Author & Psychologist | Multi-Generation Workforce Specialist | SG60 Trainer |

Dr. Maxine Teo is a highly engaging tri-lingual speaker, facilitator, and author with a passion for impacting and inspiring lives. Known as one of Asia's most captivating trainers, she excels at turning complicated concepts into practical and engaging learning applications, helping international audiences reach their highest level of understanding. With a proven track record, Dr. Maxine has delivered exceptional training and keynote solutions for organisations around the world. Her ability to skilfully connect the dots has made her a sought-after keynote speaker and panel moderator.

With over two decades of experience, Dr. Maxine's core domains are in Advisory Sales (B2B & B2C), Leading and Managing a Multi-Generation Workforce, and Personal Effectiveness. She authored and published three books based on these domains. Dr. Maxine's expertise in helping teams embrace diversity and resolve differences quickly has proven highly effective in accelerating their journey from forming to performing. Her experience in working with financial institutions, luxury brands, retail fashion, and pharmaceutical companies add relevance and practicality to the skillsets that she transfers to the learners.

Dr. Maxine's extensive research in Psychology has further enhanced her understanding of human behavior and organizational dynamics. Her insights, combined with personal experiences, have motivated and inspired audiences to take action, improving both their work performance and personal lives. With a sensitivity to cross-cultural issues and super high energy, Dr. Maxine stands out among her peers in the speaking and training industry. Her colourful impact, expertise, and unwavering commitment continue to make a profound difference for individuals, organizations, and teams worldwide.