| Event Profile | |
| Class/ Online | Classroom |
| Date | 28 - 29 May 2026 |
| Time | 9am to 5pm |
| Venue | Holiday Inn Atrium Singapore (Halal Certified) 317 Outram Road Singapore 169075 |
| Fee | 9% GST will apply SGD 1080.003 & above: SGD1050.00 each For Member SGD 1026 3 & above: SGD997.5 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) 9 - 10 Mar 2026 2) 17 - 18 Aug 2026 3) 19 - 20 Nov 2026 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
Singapore’s public sector is recognised globally for efficiency and innovation, but with evolving citizen needs, resource constraints, and increasing demands for digital service delivery, leveraging AI is no longer optional—it’s essential. This 2-day hands-on workshop equips public officers with practical AI tools to improve policy research, streamline operations, enhance citizen engagement, and deliver services faster while upholding public sector values of integrity, security, and inclusivity.
Participants are required to bring an internet-enabled laptop for hands-on exercises with AI tools, as the application is web-based. It is advisable for participants to have a Google account. No prior AI knowledge is required to attend this course. No software installation necessary Thank you.
Participants are required to bring an internet-enabled laptop for hands-on exercises with AI tools, as the application is web-based. It is advisable for participants to have a Google account. No prior AI knowledge is required to attend this course. No software installation necessary Thank you.
Objective
- Use AI tools to automate repetitive tasks across operations, communications, and service delivery
- Apply AI to draft reports, proposals, speeches, emails, and formal correspondence
- Leverage AI to analyse feedback and identify trends to support decision-making.
- Enhance stakeholder engagement through AI-generated content, translations, and personalised messaging.
- Integrate AI responsibly while complying with data security, confidentiality, and PDPA requirements
Outline
Day 1:
Day 2:
- Introduction to AI in Public Service
- Prompt Engineering for Government Contexts
- AI for Research & Report Writing
- AI for Public Communications (press releases, speeches, citizen notices)
- AI for Operational Efficiency (SOPs, internal workflows, meeting summaries)
- AI for Training & Knowledge Management (guides, training decks, FAQs)
Day 2:
- Advanced Prompt Engineering for Complex Tasks
- AI for Citizen Engagement (chatbots, multilingual replies, social media updates)
- AI for Public Education Campaigns (infographics, videos, presentations)
- Data Insights with AI (analysing survey results, trends, sentiment)
- Responsible AI in the Public Sector (ethics, bias, data protection, PDPA compliance)
- Team Adoption & Upskilling Strategies
Who should attend
Public officers from ministries, statutory boards, and agencies, including policy officers, operations managers, communications teams, public engagement officers, educators, and anyone looking to enhance efficiency, accuracy, and citizen satisfaction with AI.
Methodology
Interactive lectures, live demonstrations tailored to the public sector, group discussions, hands-on exercises.
Prabhjit Singh's Profile
Prabhjit is a seasoned learning and development professional with over two decades of experience designing and delivering high-impact training programs. His specialties include AI Tools, Cybersecurity Awareness, Digital Marketing (Facebook), Design Thinking, and Service Excellence—skills vital for today’s professionals and organisations. Known for his engaging, interactive training style, Prabhjit creates dynamic learning environments that encourage active participation and practical application. Since 2024, he has trained and mentored over 1,000 individuals across 60+ sessions, consistently receiving satisfaction ratings above 90%.
Holding a degree from the National University of Singapore and certifications including ACTA (Singapore) and HRD Corp (Malaysia), Prabhjit brings a wealth of real-world expertise from his background in communications, customer service, digital marketing, and team development. His commitment to excellence, creativity, and results-driven facilitation has made him a trusted trainer for clients seeking meaningful, impactful learning experiences. He is available for collaborations and dedicated to elevating the quality of any training initiative he partners with.
Holding a degree from the National University of Singapore and certifications including ACTA (Singapore) and HRD Corp (Malaysia), Prabhjit brings a wealth of real-world expertise from his background in communications, customer service, digital marketing, and team development. His commitment to excellence, creativity, and results-driven facilitation has made him a trusted trainer for clients seeking meaningful, impactful learning experiences. He is available for collaborations and dedicated to elevating the quality of any training initiative he partners with.
