Emotional intelligence (EQ) and positive psychology are no longer just “nice-to-have” skills—they are essential for building strong relationships, fostering personal resilience, and creating a thriving workplace culture. This one-day training, empowers participants with practical strategies to better understand themselves and others, manage stress, and build more positive and productive work relationships.

This workshop helps participants develop greater self-awareness, emotional regulation, empathy, and interpersonal effectiveness. Through interactive exercises, reflective practices, and real-life workplace scenarios, participants will learn to stay composed under pressure, communicate with impact, and contribute to a healthier and more collaborative work environment.

Objective

By the end of this one-day workshop, participants will be able to:

• Understand the core principles of Emotional Intelligence (EQ) and Positive Psychology and how they apply in the workplace.
• Develop greater self-awareness and self-regulation to manage stress, setbacks, and difficult emotions more effectively.
• Strengthen empathy and social awareness to build stronger, more respectful relationships with colleagues.
• Apply positive psychology techniques such as strengths-spotting, gratitude, and reframing to enhance optimism and workplace morale.
• Practice effective communication and conflict resolution using emotionally intelligent approaches.
• Build personal resilience and a growth mindset to stay focused and adaptable during change or challenge.

Outline

Module One

• Overview of Emotional Intelligence (EQ) & Positive Psychology
• The science of well-being and resilience

Module Two

• Understanding your emotional triggers and responses
• Stress vs. Strength: Managing emotional hijacks
• Tools for building self-awareness

Module Three

• Empathy: The key to connection and trust
• Navigating difficult conversations with emotional intelligence
• Building positive workplace relationships

Module Four

• The PERMA Model: Five elements of well-being
• Cultivating optimism and gratitude at work
• Growth mindset and reframing challenges

Module Five

• Reflection: What’s one change I can make starting tomorrow?
• Group sharing: Insights and commitments
• Create a personal “EQ & Positivity Toolkit”

Who should attend

Ideal for professionals at all levels, this session supports both personal well-being and team success - transforming emotional skills into workplace strengths.

Methodology

There will be group sharing, case studies, storytelling and lecture to make this one day training fun and engaging.

Testimonial

Josey Koh's Profile

Corporate and WSQ Soft Skill Trainer | ACTA & ICF-ACSTH | LEGO® Serious Play® Facilitator | Motivational Speaker | Positive Psychology Practitioner | Enneagram Practitioner | Discovery Coach | Certified Facilitor | MOE Registered Trainer | Laughter Yoga Leader

Josey is an ACTA-certified, bilingual (English–Mandarin) Corporate and WSQ Soft Skills Trainer, Discovery Coach, and practitioner in Positive Psychology and the Enneagram. She brings extensive experience designing and delivering workshops, training programmes, and lunch-and-learn sessions for adult learners across diverse industries and professional backgrounds, both online and in face-to-face settings.

Known for her dynamic and learner-centred facilitation style, Josey creates engaging, interactive, and practical learning experiences that enable participants to apply concepts immediately at work. Her sessions are consistently rated highly for their energy, relevance, and real-world application.

Her areas of expertise include leadership, communication and presentation skills, customer service excellence, Train-the-Trainer, office administration, facilitation, negotiation, time and stress management, telephone etiquette, and adult learning methodologies.

Josey holds a Graduate Diploma in Applied Positive Psychology and Mindfulness, graduating with distinction in the Positive Psychology module. She integrates evidence-based positive psychology principles into her training to enhance motivation, resilience, and performance outcomes.

Her clientele includes government agencies and leading organisations such as the Ministry of Culture, Community and Youth (MCCY), Ministry of Education (MOE), Ministry of Finance (MOF), HSBC Singapore, IBM Singapore Pte Ltd, Central Provident Fund Board, ISO-Team Corporation Pte Ltd, and the Singapore Land Authority, among others.

Josey consistently receives excellent participant feedback for her engaging facilitation approach, enriched with practical insights and real-life stories, making every session impactful, memorable, and results-driven.

"Josey is lively, bubbly and not short of words. Great Job! almost PERFECT !"

"I have enjoyed Josey’s facilitation session. She has make the Excellence Service and Effective Communication Workshop so lively !”