Gain a clear understanding of two important laws in Singapore that protect consumers and businesses: the Unfair Contract Terms Act and the Consumer Protection (Fair Trading) Act, which includes the Lemon Law. This course will empower participants with practical knowledge to identify unfair contract terms, resolve disputes effectively, and ensure compliance with consumer protection laws. Whether you're a business owner, legal professional, or consumer advocate, this session provides valuable insights to navigate contractual and consumer-related challenges confidently.

Objective

Equip participants with knowledge of their rights and remedies available to them under the UCTA and CPFTA (Lemon Laws), and how to apply them in everyday scenarios.

By the end of today, you will gain a practical understanding of:

1. applicable contracts and exclusion clauses under the Unfair Contracts Terms Act;
2. how and when to apply the “reasonableness” test,
3. the protection consumers have under “negligence liability” - the types of liability that cannot be excluded for consumers’ protection,
4. terms in standard contracts that heavily favor one party that may be void, unless proven reasonable,
5. the consumer protection under the Consumer Protection (Fair Trading) Act (the Lemon Laws), the "defect" definition, the burden of proof, and remedies available to consumers for defective goods, and the exclusions.

Outline

1. Introduction

• Welcome and objectives of the session
• Importance of fair trade laws in Singapore

2. Session 1: Unfair Contract Terms Act

• Part 1: Overview of UCTA
• Part 2: Key Provisions
• Part 3: Case Studies & Applications
• Part 4: Benefits to all Singapore Residents, Business Owners, Employers & Employees

3. Session 2: the Lemon Laws: the Consumer Protection (Fair Trading) Act (CPFTA)

• Part 1: Introduction to Lemon Laws, the Consumer Protection (Fair Trading) Act
• Part 2: Consumer Rights and Remedies
• Part 3: Case Scenarios
• Part 4: Benefits to all Singapore Residents, Business Owners, Employers & Employees

4. Q&A and Wrap-Up

• Review key takeaways
• Q&A/Feedback

Who should attend

Professionals, business owners, Consumers, Singapore Residents

Methodology

Speaker's One Day Speaking and Training with analysis, real case studies and Q&A.

Aileen Koh's Profile

Legal, Privacy, Cybersecurity & AI Risk Management Expert. Experienced in Writing, Speaking, Negotiations, Risk Identification & Risk Mitigation, How to Thrive with Artificial Intelligence: Learn the Best New AI Tools for Life and Work, How to Prevent Falling for Scams and Deepfakes, Discerning Online Content & Protecting Yourself, Personal Data Protection and Privacy in Singapore and Asia Pacific, Cybersecurity, Corporate Commercial Contracts, Intellectual Property like Trademarks, Trade Secrets and Copyright, Real Estate contracts, Wills and Trusts, Using Data Analytics to Build a Data Culture.

Aileen Koh is an accomplished legal professional with over 24 years of experience in law and data privacy, and 15 years in corporate commercial roles. She is an Advocate and Solicitor of the Supreme Court of Singapore and a Barrister-at-Law (Middle Temple, UK), with an LL.B (Hons) from the University of London. Aileen has held leadership roles as Vice President of Legal in a global group of 68 entities, Legal Director of a private social club, and Head of Legal for a VC-backed tech firm.

She is a Certified Information Privacy Professional/Asia (CIPP/A) and has served as Regional Data Protection Officer (DPO), advising MNCs on Asia-Pacific privacy laws and EU GDPR compliance. Aileen has conducted over 100 Privacy Impact Assessments across 30+ countries and led investigations into data breaches across 17 APAC nations. She supports companies in developing Data Protection Management Programs (DPMPs), SOPs, and compliance strategies.

Aileen’s legal expertise spans corporate and commercial contracts, intellectual property, wills and trusts, employment law, and real estate. She has provided training on PDPA, cybersecurity, online content discernment, scam and deepfake awareness, and how to thrive using the latest AI tools in life and work. A seasoned trainer, she has conducted seminars for MNCs, SMEs, government agencies, and schools. She also teaches business writing, public speaking, negotiation, and resilience skills.

Aileen is a dynamic speaker and consultant, empowering professionals with practical legal, digital, and communication skills to manage risk, drive compliance, and stay competitive in a tech-driven world.