Driving Change Together: A Stakeholder Engagement Workshop

Welcome to “Driving Change Together” — an immersive workshop designed to empower you with the tools, strategies, and insights needed to foster genuine stakeholder engagement. In today’s rapidly evolving landscape, organizations that thrive are those that collaborate, communicate, and co-create with their stakeholders. Get ready for a dynamic day of learning, sharing, and hands-on activities that will transform the way you engage and drive meaningful change.

Objective

To equip participants with practical skills and proven frameworks for effective stakeholder engagement, enabling them to build trust, manage resistance, and drive successful change initiatives within their organizations.

Outline

Module 1: Understanding Stakeholder Dynamics

Key Points:

1. Identifying internal and external stakeholders.
2. Mapping stakeholder influence and interest.
3. Recognizing stakeholder motivations and concerns.
4. Assessing the impact of change on different groups.

Case Study: Launching a new company-wide software

Module 2: Building Trust and Credibility

Key Points:

1. Principles of transparent communication.
2. Demonstrating empathy and active listening.
3. Delivering on promises and managing expectations.
4. Handling difficult conversations with integrity.

Case Study: A global retailer rebuilding trust

Module 3: Co-Creating Solutions

Key Points:

1. Facilitating collaborative workshops and brainstorming sessions.
2. Encouraging stakeholder input and feedback.
3. Turning resistance into constructive dialogue.
4. Leveraging diversity for innovative solutions.

Case Study: A city council involving residents

Module 4: Communicating Change Effectively

Key Points:

1. Tailoring messages for different stakeholder groups.
2. Choosing the right communication channels.
3. Storytelling techniques to inspire engagement.
4. Measuring communication effectiveness.

Case Study: A healthcare organization rolling out a new patient care process


Module 5: Sustaining Engagement for Long-Term Success

Key Points:

1. Creating feedback loops and continuous improvement.
2. Recognizing and celebrating stakeholder contributions.
3. Monitoring engagement metrics and adapting strategies.
4. Embedding stakeholder engagement in organizational culture.

Case Study: A tech company establishing a user advisory board

Who should attend

Project Managers, Team Leads, Supervisors, Department Head and Human Resource Professionals

Ivan Phua's Profile

A dedicated professional in Learning and Development, Ivan has been involved with the design, development and implementation of Leadership and People Management and Service Excellence training programmes in various industries. An ACTA Certified Trainer and a Certified Executive Transformation Coach, he is also a Certified Behavioural and Career Consultant (CBCC), Certified Advanced Behavioural Analyst (CABA), Certified CareerKeys™ and PersonalityKeys™ trainer and Certified The Leadership Challenge (TLC) facilitator.

He has conducted numerous Corporate and Public Workshops, Learning Journeys for Institutes of Higher Learning (IHL), coaching sessions, Personality and Career Profiling and consultations.

Ivan has trained staff from different industries on Critical Thinking, Stakeholder Engagement, Leadership and Influence, Appreciative Inquiry, Change Management, Customer Service Excellence, Public Speaking, Presentation Skills, Conflict Resolution, Team Building and Stress Management. His clientele ranges from Corporations, ATOs, CET Centres, F&B, Retail and Service Chains, Education Institutions and others.

ADDITIONAL QUALIFICATION
Executive Transformation Coach (ICF)
Ministry of Education (MOE) accredited Trainer, Singapore.
Family Life Education (FLE) Facilitator, Ministry of Social and Family Development (MSF).
Marriage Preparation Course (MPC) Facilitator.
"Prepare/Enrich" Psychometric Profiling Facilitator.
BSc (Hons) Upper, Psychology, University of Derby.