In today’s global and competitive world, the only constant is change. Individuals who are adaptable, can better cope with the variety of uncertainties in the future. However, often this alone is not sufficient, one also needs to develop the ability to effectively build strong relationships with others, both inside and outside the organization.

Communicate to Influence is a key competency often associated with top performers, both in managerial and leadership roles. Learning how to increase our ability to impact and influence others can make a big difference to our career success.

NLP (Neuro-Linguistic Programming), is a valuable tools and skills which enables individuals to build rapport and create a positive impression. Started in 1970s, NLP has since benefitted many in the understanding of how we can connect and become an effective communicator that 'INFLUENCE'.

Objective

Outline

Module 1: Secrets and Principles of Effective Communicators

• The NLP communication model: How we perceive and filter reality
• Key success factors of influential communicators
• The role of intention and outcome in communication
• The power of language: words, tone, and body language
• Activity: Identify effective vs. ineffective communication examples

Module 2: The Power of Observation – Sensory Acuity

• What is Sensory Acuity and why it matters in communication
• Learning to observe micro-behaviors: facial expressions, tone, gestures
• Reading non-verbal signals for congruence or resistance
• Calibrating and adjusting based on observed feedback
• Activity: “Detective” exercise – Practicing observation in pairs

Module 3: Building Lasting Relationships with NLP

• The psychology of trust: What makes us connect with others?
• Understanding the unconscious mind’s role in building rapport
• Identifying communication preferences (Visual, Auditory, Kinesthetic)
• Activity: Group discussion and reflection on trusted relationships

Module 4: Rapport Technology – Matching and Mirroring Techniques

• What is rapport and how does it influence communication?
• NLP techniques: matching voice, body language, breathing, and language
• Pacing and leading to guide conversations positively
• Ethical considerations in using NLP techniques
• Role Play: Practice matching and mirroring in different scenarios

Module 5: Integration and Action Planning

• Recap of key NLP tools and insights from the day
• Personal action plan: How will I use NLP in my workplace/life?
• Group sharing of insights
• Final Q&A

Who should attend

This course is suitable for everyone who wants to improve his/her communication.

• CEOs, Managers and Leaders
• People who work in sales and marketing
• People who aspire to start their own business

Methodology

Testimonial

Adrian kept his workshop fun and with the good discussion, excellent trainers and deep engagement - this was definitely one of the best courses we've ever attended.
Boeing Singapore

Adrian is great and knowledgeable, fun and willing to share. The conduct of the session was professionally done, intersperse with fun activities. Great fun.
Ministry of Home Affairs

Adrian Toh's Profile

Over the past 12 years, Adrian has played a vital role in enhancing leadership and organizational effectiveness through training, facilitation, and coaching. He has partnered with renowned organizations such as GlaxoSmithKline, Marsh (Singapore), and UOB, helping leaders and teams develop the skills necessary to navigate challenges, adapt to change, and drive meaningful transformation within their workplaces.

Adrian has personally coached over 100 leaders, utilizing 360-degree feedback assessments to help them gain deeper insights into their leadership styles, communication effectiveness, and decision-making approaches. His extensive coaching portfolio includes engagements with Goh Keng Swee Command and Staff College, Marsh (Singapore), Thye Hua Kwan, Tiong Aik Corp, and Prudential, where he has supported leaders in strengthening team collaboration, fostering innovation, and achieving sustainable professional growth.

His coaching journey began in 2004 when he became one of the first Army Officers to complete a rigorous year-long coaching certification program. This milestone ignited his passion for effective communication as a powerful tool for resolving conflicts, building high-performing teams, and achieving excellence in leadership.

Known for his highly interactive and experiential facilitation style, Adrian designs sessions that emphasize real-world application, reflective learning, scenario-based discussions, and hands-on activities. He remains dedicated to unlocking leadership potential and continues to empower professionals with actionable strategies to excel in today’s ever-evolving business landscape.