Classroom/ Online: Yes/ Yes
Scheduling Date(s):
1) 11 Mar 2026 (classroom)
2) 9 Jun 2026 (classroom)
3) 1 Sep 2026 (classroom)
4) 3 Dec 2026 (classroom)
Note: Please click specific date for detailed venue and course fee etc.
Develop Essential Facilitation Skills
Facilitation has become an important communication skill in recent times, as many organizations restructured and better-valued staff opinions and suggestions. Companies and organizations are relying more heavily on the input of individual employees in a broad variety of decisions. In addition, professionals in many areas are also increasingly being asked to work as members of groups. Facilitation is therefore becoming a critical skill for coordinating the ideas and contributions of diverse sets of people within organizations. Facilitators play an essential role in discussions, meetings, teamwork and overall organizational effectiveness.
Facilitation is both an art and science. Utilising the art of communication to encourage participation, seek understanding and empathy. Science in the application of different tools, technologies and methods to draw out the views of members of the group. Equipped with effective facilitation skills, we can drive the process of any meeting towards the desired outcome and have a positive experience after all.
Facilitation is both an art and science. Utilising the art of communication to encourage participation, seek understanding and empathy. Science in the application of different tools, technologies and methods to draw out the views of members of the group. Equipped with effective facilitation skills, we can drive the process of any meeting towards the desired outcome and have a positive experience after all.
Objective
- Learn the characteristics of effective facilitation
- Clarify the role and key competencies of facilitator
- Know the key principles in Facilitation
- Differentiate between content and process in facilitation
- Learn the Divergence and Convergence framework in facilitation
- Effectively apply proven facilitation techniques to achieve the desired outcomes
- Select and utilise specific process facilitation tools relevant to the needs of the group
Outline
- Role and Characteristics of an effective facilitator
- Managing content vs process of facilitation
- Convergence and Divergence framework
- Facilitation Flow Process Planning Guide
- Facilitation models and tools
- Do’s and Don’ts for Facilitator
- Role Play Facilitation
Who should attend
Human Resources Personnel, Line Managers/Supervisors/Leaders, Team Leaders, Project Leads, Meeting Managers, In-house Facilitators, Trainers or anyone in the organization who wants to further enhance their facilitation skills.
Methodology
- Interactive Presentation
- Facilitated Discussions
- Role Play and Skills Practice
- Discussion and Feedback
Testimonials
Adrian is very joyous and easy to talk to even with tough questions. Overall the class is very enjoyable.
Muji Global Sourcing Pte Ltd
The trainer uses different creative methods to engage the class so that learning can be enhanced
The workshop meets its target of giving insight into practical tools for communication. The tools are practical & ease to understand. Just need to revise on our part.
Singapore Refining Company Private Limited
other input from CCISG participants in 2022:
The learnings shared during the course are quite useful and practical to implement.
Well structured and easy to understand.
Adrian is a very good trainer putting attendees at ease and making the course interesting. Very experienced in facilitation.
The content is very easy to follow
Highly interactive and engaging
Great facilitation and interactive session by the trainer
Very relevant and practical skills
The trainer is experienced and knowledgeable
Muji Global Sourcing Pte Ltd
The trainer uses different creative methods to engage the class so that learning can be enhanced
The workshop meets its target of giving insight into practical tools for communication. The tools are practical & ease to understand. Just need to revise on our part.
Singapore Refining Company Private Limited
other input from CCISG participants in 2022:
The learnings shared during the course are quite useful and practical to implement.
Well structured and easy to understand.
Adrian is a very good trainer putting attendees at ease and making the course interesting. Very experienced in facilitation.
The content is very easy to follow
Highly interactive and engaging
Great facilitation and interactive session by the trainer
Very relevant and practical skills
The trainer is experienced and knowledgeable
Profile of Adrian Toh
Over the past 12 years, Adrian has played a vital role in enhancing leadership and organizational effectiveness through training, facilitation, and coaching. He has partnered with renowned organizations such as GlaxoSmithKline, Marsh (Singapore), and UOB, helping leaders and teams develop the skills necessary to navigate challenges, adapt to change, and drive meaningful transformation within their workplaces.
Adrian has personally coached over 100 leaders, utilizing 360-degree feedback assessments to help them gain deeper insights into their leadership styles, communication effectiveness, and decision-making approaches. His extensive coaching portfolio includes engagements with Goh Keng Swee Command and Staff College, Marsh (Singapore), Thye Hua Kwan, Tiong Aik Corp, and Prudential, where he has supported leaders in strengthening team collaboration, fostering innovation, and achieving sustainable professional growth.
His coaching journey began in 2004 when he became one of the first Army Officers to complete a rigorous year-long coaching certification program. This milestone ignited his passion for effective communication as a powerful tool for resolving conflicts, building high-performing teams, and achieving excellence in leadership.
Known for his highly interactive and experiential facilitation style, Adrian designs sessions that emphasize real-world application, reflective learning, scenario-based discussions, and hands-on activities. He remains dedicated to unlocking leadership potential and continues to empower professionals with actionable strategies to excel in today’s ever-evolving business landscape.
