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F.L.O.W. Feedback Framework: Build Trust, Improve Communication, Drive Results

Giving feedback that inspires is one of the most powerful skills a leader can master.

Yet, many find it difficult to give feedback without sounding critical - or to receive it without becoming defensive.

The F.L.O.W. Feedback Framework makes feedback practical and constructive. By learning how to Foster trust, Listen with empathy, Overcome barriers, and Work toward growth, leaders will gain the confidence to turn everyday conversations and formal reviews into opportunities for collaboration, accountability, and performance improvement.

This workshop equips participants with proven tools to make feedback part of a positive, growth-driven team culture.

Objective

By the end of this workshop, participants will be able to:

• Deliver clear, empathetic feedback to team members.
• Listen actively to understand and build trust.
• Manage emotions—both their own and their team’s—during feedback.
• Apply the F.L.O.W. framework to create a culture of continuous improvement.

Outline

F – Foster Trust (Learners build safety for their team members)

• Understand why feedback feels difficult for team members.
• Create psychological safety so feedback is received openly.
• Practice framing feedback that motivates, not discourages.

L – Listen to Understand (Learners practice active listening with team members)

• Use paraphrasing, clarifying, and summarizing to show understanding.
• Pay attention to body language, tone, and emotional cues.
• Stay present and non-judgmental in challenging conversations.

O – Overcome Barriers (Learners manage their own responses and guide team members through resistance)

• Identify personal triggers and avoid biases in feedback.
• Strengthen emotional intelligence to defuse defensiveness.
• Reframe tough feedback into joint problem-solving with team members.

W – Work Toward Growth (Learners guide team members toward action and accountability)

• Shift feedback from evaluation to improvement.
• Build regular feedback into leadership routines.
• Create action plans that support team development and ownership.

Who should attend

Profile of Diana Rahman

Diana Rahman is an ICF ACC-certified coach, ACTA/ACLP-certified corporate trainer corporate trainer, and accomplished professional with more than 25 years of experience in people development.

She began her career in banking, spending 6 years in a credit card centre, where she gained first-hand experience in client relations, service, and operations. This foundation gave her a deep understanding of workplace demands, communication challenges, and the resilience needed to thrive under pressure.

For the past two decades, Diana has dedicated herself to training and coaching leaders and teams. She specializes in interpersonal communication, public speaking, conflict management, stress management, resilience, critical thinking, and mental agility. Her workshops are practical, interactive, and grounded in the realities of leadership and teamwork.

As co-founder of two companies, including a digital marketing and tech solutions agency that leverages AI systems, Diana speaks from the perspective of someone who has led teams, built businesses, and navigated client expectations.

After leaving the banking industry, she spent 10 years with Jill Lowe International as an Image Consultant, helping professionals strengthen their personal branding, presence, and etiquette.

She is also a certified memory trainer and co-author of Venus Rising: The Phoenix Awakens, an Amazon #1 Bestseller in 2022.

Diana’s hallmark is delivering training that is highly engaging, credible, relatable, and results-focused.