| Event Profile | |
| Class/ Online | Classroom |
| Date | 7 October 2026 |
| Time | 9am to 5pm |
| Venue | Royal Plaza on Scotts 25 Scotts Road Singapore 228220 |
| Fee | 9% GST will apply SGD 600.003 & above: SGD580.00 each For Member SGD 570 3 & above: SGD551 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) 8 Apr 2026 2) 8 Jul 2026 3) 9 Dec 2026 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
Modern managers today are expected to do more than supervise work — they must coach officers, mentor high potentials, guide new hires, and develop experienced staff navigating change. Yet many managers struggle with questions such as:
• How much direction should I give?
• When should I step back and empower?
• How do I coach resistant or disengaged officers?
• How do I mentor younger officers with different expectations?
This one-day immersive workshop equips mid-level managers and team leaders with the proven Situational Leadership® framework to adapt their style to team members' needs, driving better outcomes in policy implementation, crisis management, and stakeholder engagement. It helps managers with adaptive coaching and mentoring skills to develop officers at different readiness levels. Participants will learn how to identify staff development levels, adapt their coaching style, and conduct effective coaching and mentoring conversations.
• How much direction should I give?
• When should I step back and empower?
• How do I coach resistant or disengaged officers?
• How do I mentor younger officers with different expectations?
This one-day immersive workshop equips mid-level managers and team leaders with the proven Situational Leadership® framework to adapt their style to team members' needs, driving better outcomes in policy implementation, crisis management, and stakeholder engagement. It helps managers with adaptive coaching and mentoring skills to develop officers at different readiness levels. Participants will learn how to identify staff development levels, adapt their coaching style, and conduct effective coaching and mentoring conversations.
Objective
By the end of the workshop, participants will be able to:
- Apply Situational Leadership to coaching and mentoring conversations
- Diagnose staff readiness based on competence and commitment
- Select the appropriate coaching style for different situations
- Conduct structured coaching conversations confidently
- Mentor officers for career growth and development
- Handle challenging coaching situations professionally
Outline
Module 1 — The Role of Coaching
Enable participants to understand the importance of coaching and mentoring as core managerial responsibilities in today’s service environment.
Module 2 — Situational Leadership Fundamentals
Equip participants with the Situational Leadership framework to match leadership styles to staff development levels.
Module 3 — Diagnosing Staff Development Levels
Develop participants’ ability to accurately assess staff competence and commitment before deciding how to coach.
Module 4 — Conducting Effective Coaching Conversations
Build practical skills to structure and deliver clear, supportive and results-focused coaching conversations.
Module 5 — Mentoring Officers for Growth & Potential
Enable participants to support long-term officer development through effective mentoring approaches.
Module 6 — Handling Challenging Coaching Situations
Prepare participants to confidently coach through resistance, performance gaps and complex workplace scenarios.
Enable participants to understand the importance of coaching and mentoring as core managerial responsibilities in today’s service environment.
- Why coaching is essential
- Differences between supervising, coaching and mentoring
- Challenges of coaching in high-accountability environments
- The manager as a developer of people
- Activity: Coaching Moments Mapping Exercise
Module 2 — Situational Leadership Fundamentals
Equip participants with the Situational Leadership framework to match leadership styles to staff development levels.
- Directive vs supportive leadership behaviours
- Understanding the four development levels (D1–D4)
- Matching leadership styles (S1-S4) to staff readiness
- Applying Situational Leadership (Directing, Coaching, Supporting, and Delegating) in daily management
- Activity: Staff Persona Diagnosis Workshop
Module 3 — Diagnosing Staff Development Levels
Develop participants’ ability to accurately assess staff competence and commitment before deciding how to coach.
- Assessing competence and commitment
- Asking the right diagnostic questions
- Avoiding common coaching mistakes
- Identifying readiness in real conversations
- Activity: Live Diagnosis Role Play
Module 4 — Conducting Effective Coaching Conversations
Build practical skills to structure and deliver clear, supportive and results-focused coaching conversations.
- The Situational Coaching Conversation framework
- Coaching language for each leadership style
- Structuring short workplace coaching conversations
- Giving guidance while building ownership
- Activity: Coaching Skills Practice Drills
Module 5 — Mentoring Officers for Growth & Potential
Enable participants to support long-term officer development through effective mentoring approaches.
- Coaching vs mentoring: when to use each approach
- Supporting career and capability development
- Mentoring young and high-potential officers
- Building long-term development relationships
- Activity: Mentoring Case Study Simulation
Module 6 — Handling Challenging Coaching Situations
Prepare participants to confidently coach through resistance, performance gaps and complex workplace scenarios.
- Coaching resistant or disengaged officers
- Addressing performance gaps constructively
- Supporting overconfident or cautious staff
- Activity: Rotating Role Play Coaching Lab
Who should attend
This workshop is designed for a broad range of leadership roles, including managers, supervisors, and senior executives, HR or L&D professionals as well as team and project leader.
Methodology
This workshop is 70% experiential, focusing on practical skill development through:
- Real-world cases & simulations
- Role plays & coaching drills
- Peer feedback & group discussions
- Practical tools & templates
- Certified Master Trainer in Mind Mapping, trained under Tony Buzan and co-trained with him.
- Master Trainer, Click! Colours® International, trained by founders Greg Barnes and David Koutsoukis (emotional intelligence and behavioural profiling).
- Trained by Michael Gelb, author of How to Think Like Leonardo da Vinci (creativity and whole-brain thinking).
- Graduate of the Chief Questions Officer Programme by Marilee Adams, creator of Question Thinking (Learner mindset and decision-making).
- Guest speaker, Smart Nation 2021 — Prime Minister's Office webinar on Applied Creativity
- Featured expert, BrainTalk 2021 — MM2 Studios parenting series
- Guest speaker, SPH MONEY FM 89.3 — Thinking & Innovation at Work
- Corporate talks for Sony Singapore, UPS, Singtel, Hewlett Packard, and others
- International speaker, 14th International Conference on Thinking (Malaysia)
Eric Cheong's Profile
BSc(Hons) MSc (HRM)
Accredited ACTA Trainer, Developer & Assessor (SG)
Master Trainer, Buzan iMindMap & AYOA (ThinkBuzan UK)
Certified Trainer, Guerrilla Marketing® (USA)
Certified Trainer & Coach, Identi3® Personality Profiling (SG)
Master Trainer, Click Colours International (AU)
Certified Trainer, Inquiry Institute (US)
Design Thinking Certificate – MITx and DesignThinkers Academy (SG)
Adult Educator Network and Institute for Adult Learning (SG)
Eric Cheong is a corporate trainer and thinking-skills specialist who helps organisations improve critical thinking, decision-making, and collaborative problem solving. With 25+ years across telecommunications, technology, and education, he equips leaders with questioning and mindset tools to navigate complexity and ambiguity.
Previously with SingTel, Pacific Internet, and the National Library Board, Eric understands matrix organisations, public sector systems, and corporate transformation. His experience spans governance, entrepreneurship, and executive education, linking thinking frameworks to real workplace challenges.
As former Managing Director of Buzan Asia, he expanded creative thinking and Mind Mapping programmes across Asia. An Accredited Master Trainer in Click! Colours® EQ Profiling (Click! Colours International), he has trained over 10,000 professionals from organisations including Intel, HP, HSBC, Sony, Far East Organization, Singapore Airlines, and the Monetary Authority of Singapore.
Eric holds a Master’s in Human Resource Management and is pursuing a DBA focused on leadership influence and cognition in complex organisations. Having lived and worked in Hong Kong, Belgium, and the United States, he brings strong cross-cultural leadership insight.
Global Training & Thought Leadership Credentials
Eric’s expertise in critical and creative thinking is shaped by training with leading global pioneers:
Speaking Engagements & Media
Testimonials
“I have not come across a Trainer like Eric who takes great lengths to engage his participants, address their inner motivations and going the extensive way to build up his trainees. He is not just a Trainer, but a unique educator who cares for his Learners and stays true to his purpose of educating minds.”
Christie Khoo, Manager, SG Professionals' and Executives' Co-operatives
“Eric makes me understand the importance of being open, flexible and adaptable. If the trainer is rigid and unimaginative, then so will the learners, and they will participate in the training in a dull and unmotivated manner.”
Vinay Rai, Business Owner, Writer and Editor
“Eric has diligently put together this all-in-one programme, making it simple and easy for anyone - even for a beginner to be equipped as a Corporate Trainer very quickly.”
Lui Ng, Senior Vice-President in a technology firm
Accredited ACTA Trainer, Developer & Assessor (SG)
Master Trainer, Buzan iMindMap & AYOA (ThinkBuzan UK)
Certified Trainer, Guerrilla Marketing® (USA)
Certified Trainer & Coach, Identi3® Personality Profiling (SG)
Master Trainer, Click Colours International (AU)
Certified Trainer, Inquiry Institute (US)
Design Thinking Certificate – MITx and DesignThinkers Academy (SG)
Adult Educator Network and Institute for Adult Learning (SG)
Eric Cheong is a corporate trainer and thinking-skills specialist who helps organisations improve critical thinking, decision-making, and collaborative problem solving. With 25+ years across telecommunications, technology, and education, he equips leaders with questioning and mindset tools to navigate complexity and ambiguity.
Previously with SingTel, Pacific Internet, and the National Library Board, Eric understands matrix organisations, public sector systems, and corporate transformation. His experience spans governance, entrepreneurship, and executive education, linking thinking frameworks to real workplace challenges.
As former Managing Director of Buzan Asia, he expanded creative thinking and Mind Mapping programmes across Asia. An Accredited Master Trainer in Click! Colours® EQ Profiling (Click! Colours International), he has trained over 10,000 professionals from organisations including Intel, HP, HSBC, Sony, Far East Organization, Singapore Airlines, and the Monetary Authority of Singapore.
Eric holds a Master’s in Human Resource Management and is pursuing a DBA focused on leadership influence and cognition in complex organisations. Having lived and worked in Hong Kong, Belgium, and the United States, he brings strong cross-cultural leadership insight.
Global Training & Thought Leadership Credentials
Eric’s expertise in critical and creative thinking is shaped by training with leading global pioneers:
Speaking Engagements & Media
Testimonials
“I have not come across a Trainer like Eric who takes great lengths to engage his participants, address their inner motivations and going the extensive way to build up his trainees. He is not just a Trainer, but a unique educator who cares for his Learners and stays true to his purpose of educating minds.”
Christie Khoo, Manager, SG Professionals' and Executives' Co-operatives
“Eric makes me understand the importance of being open, flexible and adaptable. If the trainer is rigid and unimaginative, then so will the learners, and they will participate in the training in a dull and unmotivated manner.”
Vinay Rai, Business Owner, Writer and Editor
“Eric has diligently put together this all-in-one programme, making it simple and easy for anyone - even for a beginner to be equipped as a Corporate Trainer very quickly.”
Lui Ng, Senior Vice-President in a technology firm
