Charlene Zita Eng
Generative AI Trainer & Facilitator
Charlene Zita Eng is a Generative AI Trainer and Facilitator with more than 18 years of cross-industry experience spanning financial services, business operations, marketing, and adult education. She supports corporate teams, financial practitioners, and entrepreneurs in integrating Generative AI into their workflows with confidence, clarity, and a strong sense of responsibility.
Her expertise lies in making complex technologies accessible and actionable. Charlene designs learning experiences that translate AI concepts into step-by-step applications aligned with real workplace demands, enabling participants to move from awareness to meaningful productivity improvements. Her programmes emphasise practical use cases, decision-making, and sustainable adoption rather than theory alone.
Charlene has delivered training for organisations including Standard Chartered Bank, Seatrium, and NTUC (OTCi), and is recognised for her ability to engage diverse audiences across both regulated and non-regulated sectors. Drawing from her professional background, she bridges strategy with day-to-day execution, helping learners understand not only what AI can do, but how to apply it effectively within their roles.
Known for her facilitative and people-centred approach, Charlene creates supportive learning environments where participants feel comfortable asking questions, experimenting with tools, and reflecting on new ways of working. Her sessions are interactive, relevant, and grounded in practical realities, ensuring learners leave with greater confidence, capability, and immediately usable skills.
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