Classroom/ Online: Yes/ No
Scheduling Date(s):
1) 20 Mar 2026 (classroom)
2) 22 Jun 2026 (classroom)
3) 11 Sep 2026 (classroom)
4) 30 Nov 2026 (classroom)
Note: Please click specific date for detailed venue and course fee etc.
1-Day AI-Enhanced Root Cause Problem Solving: How Cognitive Wiring Shapes Better Decisions
Designed and delivered by Dazzling Chong
Complex problems persist not because solutions are unavailable, but because teams often diagnose issues at the surface level instead of addressing deeper drivers.
This programme helps participants understand how their cognitive wiring influences the way they perceive problems, interpret information, and generate solutions. In the second half of the programme, participants will learn practical ways to use AI tools (e.g., generative AI or agency-approved platforms) to strengthen their problem analysis, improve decision clarity, and support sustainable solutions.
Complex problems persist not because solutions are unavailable, but because teams often diagnose issues at the surface level instead of addressing deeper drivers.
This programme helps participants understand how their cognitive wiring influences the way they perceive problems, interpret information, and generate solutions. In the second half of the programme, participants will learn practical ways to use AI tools (e.g., generative AI or agency-approved platforms) to strengthen their problem analysis, improve decision clarity, and support sustainable solutions.
Objective
- Recognise natural problem perception patterns
- Understand how different cognitive approaches contribute to root cause clarity
- Strengthen thinking range and decision accuracy
- Use AI tools to enhance analysis, ideation, scenario testing, communication, and planning
- Apply a structured workflow for AI assisted problem solving
Outline
Morning Session
Understanding Cognitive Wiring & Problem Perception
Afternoon Session
AI-Supported Problem Solving
Understanding Cognitive Wiring & Problem Perception
- Why problems repeat: common blind spots
- Guided cognitive wiring activity
- How different perception styles approach issues
- Understanding strengths and thinking gaps
- Collaborative analysis of a real work challenge
Afternoon Session
AI-Supported Problem Solving
- Introduction to AI as a practical thinking partner
- How AI enhances different analytical approaches
- Using AI for clearer framing, deeper analysis, and structured decision support
- Hands-on practice applying AI tools to real challenges
- Designing a personal AI enabled problem-solving workflow
Who should attend
- Officers in operations, policy, strategy, service delivery, or team management
- Professionals seeking deeper analytical capacity and decision clarity
- Teams handling cross functional or complex issues
- Anyone wanting to integrate AI effectively into their work
Methodology
Interactive activities, guided analysis, AI-assisted exercises, case studies, and practical application to real work scenarios.
A proprietary Perceptual Lens™ Quiz that reveals the “filter” through which participants see problems will also be included. Once they understand this lens, they can leverage AI to strengthen their strengths, correct blind spots, and approach challenges with far greater clarity and confidence.
A proprietary Perceptual Lens™ Quiz that reveals the “filter” through which participants see problems will also be included. Once they understand this lens, they can leverage AI to strengthen their strengths, correct blind spots, and approach challenges with far greater clarity and confidence.
Profile of Dazzling Chong
Dazzling is a Purpose Coach and expert in MBTI who helps individuals and companies to reinvent themselves and find their WHY in the age of AI. She extends an invitation to all Talent Leaders to be part of the 'Reinventing Your Leadership' mission to create collective awareness and FutureProof their workforce. Having worked with corporations and institutions, such as, BreadTalk, Liftoff Inc, SMU and NTU for training, as well as executives, entrepreneurs and students for coaching, her superpower is pattern recognition in one’s USP discovery for branding, complex-problem solving and leadership.
Dazzling is also a seasoned moderator at 'Geek Out', a talk show series hosted by NLB where she interviews industry leaders on embracing change in the digital age. She is committed to helping others to not only future proof himself but inspire, influence and innovate through collaboration. She is currently writing her second book - Breaking the Code of You: Find the Problem You Were Born to Solve.
