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Art of Focused Conversation
Conversation has been regarded as an art form - a crucial component of human relations. It has the power to solve a problem, resolve a conflict, generate commitment, bond a team, generate new options, or build a vision. Conversations can shift working patterns, build friendships, create focus and energy, cement resolve.
This workshop enables participants to convincingly restore the most human of attributes to prime place within the businesses and organisations, and demonstrates what can be accomplished through the medium of focused conversation.
This workshop enables participants to convincingly restore the most human of attributes to prime place within the businesses and organisations, and demonstrates what can be accomplished through the medium of focused conversation.
Objective
Upon completion of this workshop, participants should be able to:
- Converse and work well with people of diverse backgrounds
- Focus on a specific topic to determine what solutions and directions to take
- Engage in real listening and respond constructively in group conversations
- Apply a structure to the thinking process and promote productive conversations
Outline
- Why Focused Conversation?
- Identifying Conversational Hazards
- The Conversational Facilitation Model
- The Objective Level:
- Questions about the facts that the group knows - The Reflective Level:
- How people feel about the topic being evaluated. What they like and dislike?
- An internal response to emotions, feelings and associations with the facts. - The Interpretive Level:
- What were the issues or challenges? -
- Questions to draw out meaning, values, significance, and implications - The Decisional Level:
- What is the decision or response?
- Questions to elicit resolution, bring the conversation to a close, and make a resolve
about the situation
Who should attend
This workshop is an invaluable resource for all those working to improve their communications
in the workplace. It is designed for effective use for group consensus including problem solving,
troubleshooting and decision-making.
in the workplace. It is designed for effective use for group consensus including problem solving,
troubleshooting and decision-making.
Methodology
- Mini-lectures
- Discussions/presentations
- Case studies/role plays
- Individual exercises
- Group activities
- Discussions/presentations
- Case studies/role plays
- Individual exercises
- Group activities
Profile of Cidi Wee
Learning & Performance Practitioner
Dr. Cidi Wee is a catalyst for transformative learning, known for blending theory with practical solutions that help organisations tackle challenges with clarity and agility. With over 28 years of experience, he is a trusted practitioner in addressing complex learning and performance needs.
Dr. Wee’s specialties include leadership and management, performance optimisation, cultural diversity, sales and marketing strategies, and personal productivity. He operates across local, regional, and global contexts, tailoring solutions that drive continuous development and measurable outcomes. His workshops feature interactive discussions, practical case studies, role-playing exercises, and self-assessment tools. This workshop style is not a one-off event. It’s intentionally woven into his broader training strategy, fostering continuity and meaningful impact for individuals and organisations alike.
Dr. Wee collaborates with government agencies, multinational corporations (MNCs), small and medium enterprises (SMEs), and non-profit organisations. His client portfolio includes the National University of Singapore, Ministry of Defence, Singapore Business Federation, Google Singapore, Hitachi Elevator, Marks & Spencer, AkzoNobel Asia, Mitsubishi Corporation, Toyota Tsusho, Motorola Asia, and Meiden Singapore, among others. He currently contributes to a national initiative designing Career Conversion Programmes (CCPs), aimed at building an agile workforce through professional reskilling and support for new hires in roles within SME.
Internationally, Dr. Wee has led projects in the South Pacific, ASEAN, and across Africa, supporting HR reforms, leadership development, and performance management. He has partnered with organisations such as Singapore Cooperation Enterprise, Civil Service College International, UNDP, JICA, and KOICA to promote cross-border capability building.
Motivated by a deep passion for informal learning as a means to stay relevant and employable, Dr. Wee has dedicated himself to researching and designing practical strategies that help adult learners reskill and upskill through informal learning. Building on these insights, he has developed a suite of actionable tools that support ongoing skills development, empowering individuals to continuously grow and adapt in a rapidly evolving work environment.
Some of his work has earned recognition from former Singapore President Dr. Tony Tan, the Singapore Civil Service College, and the Chartered Institute of Personnel and Development for advancing sustainable development and contributing meaningfully to HR practices.
Dr. Wee holds a Doctor of Business Administration from Teesside University (UK) and a Master of Science in Training from the University of Leicester (UK). He is ACTA-certified (IAL), a Certified Associate of the Institute of Human Resource Professionals, a Certified People Developer Consultant (PSB), and has been a Chartered Member of the Chartered Institute of Personnel and Development (CIPD, UK) for nearly three decades.
