In today’s dynamic workplace, true leaders don’t just give orders — they inspire action. Influence is the catalyst that turns ideas into outcomes, wins buy-in from stakeholders, and mobilizes teams toward shared goals.

This workshop will empower you with practical tools to lead through influence, communicate persuasively, and drive measurable results — even without formal authority.

Objective

To equip participants with actionable strategies and skills to influence others, build trust, and drive results through effective communication, stakeholder engagement, and collaborative leadership.

Outline

Module 1: Foundations of Influence

1. Understanding Influence vs. Authority: Learn why influence matters more than position in driving real change.
2. Building Credibility and Trust: Explore ways to establish trust as the basis for lasting influence.
3. Types of Influence: Identify personal, positional, and relational sources of influence.
4. Ethical Influence: Practice influencing with integrity and positive intent.
5. Case Study: A project manager without formal authority

Module 2: Stakeholder Engagement and Relationship Building

1. Module 2: Stakeholder Engagement and Relationship Building
2. Stakeholder Mapping: Identify and prioritize key stakeholders to maximize impact.
3. Networking Skills: Develop authentic connections to expand your sphere of influence.
4. Emotional Intelligence: Use empathy and self-awareness to connect and communicate effectively.
5. Storytelling for Influence: Craft compelling narratives that resonate with your audience.
6. Case Study: A department head uses stakeholder mapping and emotional intelligence

Module 3: Persuasive Communication Strategies

1. Designing Impactful Messages: Tailor your communication for clarity and persuasion.
2. Audience Engagement: Use questioning, active listening, and body language to connect with diverse audiences.
3. Influencing Without Authority: Techniques for gaining support across levels and functions.
4. Handling Resistance: Address objections and turn sceptics into supporters.
5. Case Study: A team lead successfully persuades a resistant group

Module 4: Collaborative Problem-Solving and Negotiation

1. Collaboration Skills: Foster teamwork and joint ownership of outcomes.
2. Negotiation Tactics: Find win-win solutions through principled negotiation.
3. Conflict Resolution: Turn disagreements into opportunities for innovation.
4. Escalation and Reporting: Know when and how to escalate issues constructively.
5. Case Study: Two departments with conflicting priorities

Module 5: Sustaining Influence and Driving Results

1. Organizational Awareness: Navigate internal politics and leverage networks for long-term impact.
2. Continuous Improvement: Seek feedback and adapt your approach for ongoing effectiveness.
3. Empowering Others: Build a culture where influence is shared and everyone contributes to results.
4. Measuring Impact: Set metrics to track influence-driven outcomes and celebrate successes.
5. Case Study: A leader implements a feedback loop

This workshop will transform the way you lead, enabling you to turn influence into action and drive results—no matter your title or role.

Ivan Phua's Profile

A dedicated professional in Learning and Development, Ivan has been involved with the design, development and implementation of Leadership and People Management and Service Excellence training programmes in various industries. An ACTA Certified Trainer and a Certified Executive Transformation Coach, he is also a Certified Behavioural and Career Consultant (CBCC), Certified Advanced Behavioural Analyst (CABA), Certified CareerKeys™ and PersonalityKeys™ trainer and Certified The Leadership Challenge (TLC) facilitator.

He has conducted numerous Corporate and Public Workshops, Learning Journeys for Institutes of Higher Learning (IHL), coaching sessions, Personality and Career Profiling and consultations.

Ivan has trained staff from different industries on Critical Thinking, Stakeholder Engagement, Leadership and Influence, Appreciative Inquiry, Change Management, Customer Service Excellence, Public Speaking, Presentation Skills, Conflict Resolution, Team Building and Stress Management. His clientele ranges from Corporations, ATOs, CET Centres, F&B, Retail and Service Chains, Education Institutions and others.

ADDITIONAL QUALIFICATION
Executive Transformation Coach (ICF)
Ministry of Education (MOE) accredited Trainer, Singapore.
Family Life Education (FLE) Facilitator, Ministry of Social and Family Development (MSF).
Marriage Preparation Course (MPC) Facilitator.
"Prepare/Enrich" Psychometric Profiling Facilitator.
BSc (Hons) Upper, Psychology, University of Derby.