In an era of digital transformation and heightened customer expectations, organizations need more than traditional problem-solving methods-they need creative, human, user-centered approaches that deliver innovative solutions with real impact. This comprehensive workshop uniquely combines Design Thinking methodology with UX/UI frameworks to equip professionals with a powerful toolkit for solving complex business challenges while creating exceptional user experiences.

This advanced approach goes beyond theory to equip participants with practical frameworks and tools to lead innovation initiatives that deliver measurable business impact. Whether you're looking to reimagine Customer experiences, streamline operations, or develop new products and services, this program will empower you to think creatively, act strategically, and implement solutions that resonate with stakeholders.

Through real-world case studies, hands-on exercises, and collaborative problem-solving, participants will familiarise themselves on the Design Thinking methodology and learn how to embed a culture of innovation within their teams and organizations. This is not just about learning a process-it's about transforming the way you approach challenges and opportunities.

Objective

At the end of this highly-interactive workshop, successful participants will be able to:

• Understand the fundamental principles and mindset of Design Thinking
• Apply the five-stage Design Thinking process: Empathize, Define, Ideate, Prototype, and Test
• Direct effective user research to uncover deep customer insights and unmet needs
• Reframe problems to identify root causes and create meaningful problem statements
• Generate creative solutions through structured ideation techniques and brainstorming methods
• Navigate ambiguity and embrace iterative experimentation in innovation projects
• Integrate Design Thinking principles with business strategy and operational excellence

Outline

Who should attend

• Senior and mid-level managers seeking to drive innovation and transformation
• Product managers and business development professionals
• Project leaders and program managers
• Founders of start-ups and SMEs that want to design human centric products & services
• Entrepreneurs and intrapreneurs developing new ventures
• Operations and process improvement professionals
• Anyone responsible for solving complex business challenges or leading change initiatives

Participants should come prepared to engage actively, think creatively, and work collaboratively
throughout the program.

Methodology

This highly experiential workshop combines strategic insight with hands-on practice. The learning
methodology includes:

• Bite-size lectures to introduce key concepts and frameworks
• Case-based learning featuring real-world business examples and success stories
• Individual and team exercises to apply Design Thinking tools in practical scenarios
• Interactive workshops for rapid ideation and prototyping
• Group presentations to share insights and receive peer feedback

Suhas T U's Profile

Suhas T. U is a senior transformation leader, educator, and executive coach with over two decades of cross-industry experience spanning Manufacturing, Financial Services, Oil & Gas, and Commercial Operations. As an ACTA-certified facilitator, Suhas designs and delivers executive development programs that bridge theory with real-world practice — empowering professionals to lead change, drive performance, and sustain organizational excellence.

A results-oriented educator, Suhas has helped numerous program participants and mentees achieve measurable business impact — from double-digit revenue growth to breakthrough customer engagement and multi-million-dollar value creation through innovation and process improvement. His facilitation approach combines strategic insight, case-based learning, and practical frameworks that inspire leaders to think critically and act decisively.

Suhas specializes in Transformation and Operational Excellence, Supply Chain and Sustainability Leadership, and Digital and ESG Strategy, with expertise in areas such as:

- Strategic Change and Business Transformation

- Lean Six Sigma and Continuous Improvement

- Digital Supply Chain and Operational Synchronization

- Sustainable Business Models, Carbon Reduction, and ESG Governance

- Artificial Intelligence (AI) for Managers

- Innovating Through Design Thinking: Advanced Application

He served as Director of Operational Excellence and Transformation in World's leading Automotive distributor, leading key digital and sustainability initiatives aligned with the company’s “Accelerate Plus” strategy. Previously, he held senior regional roles with Syngenta Asia Pacific and Shell Eastern Petroleum, driving large-scale transformation programs and operational excellence frameworks across the Asia-Pacific region.

Academically, Suhas holds a Master’s in Manufacturing Management, a Postgraduate Diploma in Digital Business (MIT Sloan & Columbia Business School collaboration), and a Bachelor’s in Mechanical Engineering. He is also a Six Sigma Master Black Belt, APICS-Certified Supply Chain Professional (CSCP), and Certified Sustainability (ESG) Practitioner.

Through his programs and coaching, Suhas enables leaders and teams to cultivate a culture of continuous improvement, resilience, and sustainable growth — turning strategic ambitions into measurable outcomes that create lasting organizational impact.