| Event Profile | |
| Class/ Online | Classroom |
| Date | 17 March 2026 (confirm) |
| Time | 9am to 5pm |
| Venue | Holiday Inn Atrium Singapore (Halal Certified) 317 Outram Road Singapore 169075 |
| Fee | 9% GST will apply SGD 550.003 & above: SGD530.00 each For Member SGD 522.5 3 & above: SGD503.5 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) 19 Jun 2026 2) 11 Sep 2026 3) 30 Nov 2026 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
Have you ever heard people say that, "Work is easy; working with people is hard"? While this does paint a rather bleak picture, the workplace is made up of people working together in teams. Therefore, the ability to communicate effectively and with compassion is essential if you are to get your work done productively, and to facilitate an enjoyable working environment.
Why, then, does miscommunication happen? How does conflict arise, and how do work teams break apart?
While different people bring different strengths and ideas to a team, they also bring their own perceptions and worldviews. Every person has his own map of the world, just as you have yours. However, your versions may be very different.
The Myers-Briggs Type Indicator® (MBTI) instrument is administered by trained professionals all over the world. It is the most widely used personality assessment of its kind. It will help you to understand how people differ in the way they prefer to relate to one another, process information and make decisions.
Understanding these differences and diversities can go a long way to helping you to better communicate with your co-workers and customers. You will also better understand other communication styles, so that you are less likely to misread the intentions of others.
Participants will go through the MBTI Profiling Instrument online to ascertain your own personality (worth S$70.00)
Why, then, does miscommunication happen? How does conflict arise, and how do work teams break apart?
While different people bring different strengths and ideas to a team, they also bring their own perceptions and worldviews. Every person has his own map of the world, just as you have yours. However, your versions may be very different.
The Myers-Briggs Type Indicator® (MBTI) instrument is administered by trained professionals all over the world. It is the most widely used personality assessment of its kind. It will help you to understand how people differ in the way they prefer to relate to one another, process information and make decisions.
Understanding these differences and diversities can go a long way to helping you to better communicate with your co-workers and customers. You will also better understand other communication styles, so that you are less likely to misread the intentions of others.
Participants will go through the MBTI Profiling Instrument online to ascertain your own personality (worth S$70.00)
Objective
- Understand your personality type using the MBTI Profiling Instrument, and how your personality shows in your communication style
- Gain self-awareness of your strengths and areas for improvement
- Appreciate diversity in different personality types
- Understand other personality types so as to be able to better communicate with different people
- Learn practical applications of personality in everyday communications
- Apply understanding of MBTI in conflict management, negotiation skills and leadership
Outline
Knowing your Personality Type (Pre-workshop)
Introduction to MBTI and Personality Types
Your Personality and your Communication Style
Understanding Personality and Communication Dynamics
- You will go through the MBTI Profiling Instrument online to ascertain your personality type
- Unique log-ins will be provided by the supplier of the MBTI profiling tools
- A customised e-report will be sent to you showing your Individual preferences in communication style
Introduction to MBTI and Personality Types
- Basic principles of MBTI personality profiling
- What MBTI measures and what it does not
- Interpretation of your personality report so that you can adjust your communication strategies
Your Personality and your Communication Style
- Diversity in personality types and communications
- Personality type and impact on personal communication style
- Communication styles according to different workplace scenarios
Understanding Personality and Communication Dynamics
- Various personality types in workplace communications
- Triggers, "hot-buttons" and "sweet-spots" of different personality types. What to look out for, and avoid when communicating
- Communication strategies for communicating with clients, suppliers, co-workers of different personality types
Who should attend
- People working in client facing roles, business development, customer relationship management, sales
- People who have to work across multiple functions in matrix organizations, or in cross-functional work teams
- Leaders who have to build teams and lead teams in their work
- Entrepreneurs and Business Owners
Testimonial
Insightful & Intuitive!
Raffles Quay Asset Management
Good at drawing out comments & ideas.
Assisi Hospice
The trainer is excellent!
Institute of Mental Health
The workshop is enjoyable and useful. The trainer is interactive, knowledgeable, enthusiastic & passionate.
Singapore Polytechnic
The trainer is approachable, open to sharing personal experiences.
National Youth Council
The knowledge gained from this workshop enable me to apply it both at work and in my personal life. It also helps me to understand myself better.
National Institute of Education
Raffles Quay Asset Management
Good at drawing out comments & ideas.
Assisi Hospice
The trainer is excellent!
Institute of Mental Health
The workshop is enjoyable and useful. The trainer is interactive, knowledgeable, enthusiastic & passionate.
Singapore Polytechnic
The trainer is approachable, open to sharing personal experiences.
National Youth Council
The knowledge gained from this workshop enable me to apply it both at work and in my personal life. It also helps me to understand myself better.
National Institute of Education
Serene Seng's Profile
Strengths-Based Organisations Expert
With over 20 years of experience, Serene specializes in driving strengths-based transformations for organizations and teams. Her expertise lies in fostering culture change, talent development, and coaching to unlock organizational potential and enhance team performance.
Serene is adept at aligning an organization’s strategic direction and core values with a strengths-based approach. By leveraging this alignment, she empowers leaders to harness their teams' unique talents, delivering impactful results and driving sustainable performance.
As an international speaker, Serene captivates audiences with actionable insights on building strengths-based organizations. She outlines practical, transformational steps to achieve a future-focused vision, inspiring leaders to embrace a culture of growth and empowerment.
In her last position as General Manager for an overseas management consulting firm, Serene specialised in organizational development for healthcare, wellness, fitness, and education industries as well as government ministries.
She also designs and facilitates customized experiential programs and has been invited to speak by Singapore Telecoms, Land Transport Authority, Citibank, NTUC Income, and Ogilvy as well as interviewed by MediaCorp Radio and Singapore Press Holdings.
Previously, Serene was Business Development Manager for a distribution company, developing the regional market for them. Prior to that, she was a Business Development Manager at an electrical engineering firm developing new initiatives for business opportunities in labour supply to be based in India. Her main focus on both assignments was building new markets for strategic operational development and business ventures in South East Asia.
As an entrepreneur, she had her own consultancy seeing clients for health management issues. She also set up from scratch a consultancy company and brought its sales to seven figures in four years.
Certifications:
With over 20 years of experience, Serene specializes in driving strengths-based transformations for organizations and teams. Her expertise lies in fostering culture change, talent development, and coaching to unlock organizational potential and enhance team performance.
Serene is adept at aligning an organization’s strategic direction and core values with a strengths-based approach. By leveraging this alignment, she empowers leaders to harness their teams' unique talents, delivering impactful results and driving sustainable performance.
As an international speaker, Serene captivates audiences with actionable insights on building strengths-based organizations. She outlines practical, transformational steps to achieve a future-focused vision, inspiring leaders to embrace a culture of growth and empowerment.
In her last position as General Manager for an overseas management consulting firm, Serene specialised in organizational development for healthcare, wellness, fitness, and education industries as well as government ministries.
She also designs and facilitates customized experiential programs and has been invited to speak by Singapore Telecoms, Land Transport Authority, Citibank, NTUC Income, and Ogilvy as well as interviewed by MediaCorp Radio and Singapore Press Holdings.
Previously, Serene was Business Development Manager for a distribution company, developing the regional market for them. Prior to that, she was a Business Development Manager at an electrical engineering firm developing new initiatives for business opportunities in labour supply to be based in India. Her main focus on both assignments was building new markets for strategic operational development and business ventures in South East Asia.
As an entrepreneur, she had her own consultancy seeing clients for health management issues. She also set up from scratch a consultancy company and brought its sales to seven figures in four years.
Certifications:
- Master’s in Human Nutrition, Deakin University
- Bachelor’s in Business Administration, National University of Singapore (NUS)
- Certified Clinical Exercise Physiologist
- Graduate Diploma in Comprehensive Psychology, Association for Psychology
- CPR and AED Certified, American Heart Association
- Workplace Health Consultant, Health Promotion Board, Singapore
- Practicing Management Consultant (PMC), Certification Board
- Advanced Certificate in Training and Assessment (ACTA), Workforce Development Agency of Singapore
- Gallup-Certified Strengths Coach
- Certified StandOut Strengths Coach
- Professional Certified Coach (PCC), International Coaching Federation
- Certified Belbin Team Roles Coach
- Certified Action Learning Coach, World Institute of Action Learning
- Certified Myers–Briggs Type Indicator (MBTI) Coach
- Certified Saville Wave Coach
- Professional Scrum Master
- Certified Scrum Master
