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Cracking the Code of Difficult People: A Psychological and Enneagram Approach

In today’s dynamic workplace, interactions with difficult people can often lead to stress, frustration, and reduced productivity. This workshop combines psychological principles with the powerful Enneagram framework to offer practical strategies for understanding and managing challenging behaviors. By gaining insights into the psychological triggers of difficult personalities and exploring how different Enneagram types respond to conflict, participants will be empowered to enhance communication, foster better relationships, and resolve conflicts more effectively. Attendees will leave with a deeper understanding of their own reactions and how to approach challenging individuals with empathy, clarity, and confidence.

Objective

By the end of the workshop, participants will be able to:

1. Identify the psychological factors contributing to difficult behaviors and how they manifest in the workplace.
2. Understand the nine Enneagram types and how each type reacts in difficult situations.
3. Apply psychological strategies and Enneagram insights to improve communication and conflict resolution.

Outline

Module 1: Understanding the Psychology of Difficult People

• Explore the psychological roots of difficult behavior
• Identifying common difficult behaviors

Module 2: The Enneagram Overview and its Role in Understanding Difficult People

• Overview of the nine Enneagram types and core motivations.
• How different Enneagram types react to stress and conflict.
• The connection between Enneagram types and difficult behavior in the workplace.

Module 3: Applying Psychological Strategies to Manage Difficult People

• NonViolent Communication
• Cognitive-behavioral strategies for addressing conflict.

Module 4: Integrating the Enneagram into Conflict Resolution

• Tailoring feedback and communication to different Enneagram types.
• Developing a conflict resolution framework using the Enneagram.

Profile of Angie Toh

Angie supports business leaders and executives in their professional and personal growth through coaching, facilitation and deep process work.

Angie last corporate role was with Neuroleadership Group as the Director of Coach Certification. She was heading the coaching division for the organization in Asia as well as leading a team of sales staff globally. In 2012, she decided to leave the corporate world to focus full time training and coaching.

With her strong background in sales, marketing, business and personal development, Angie‘s passion is to support professionals to succeed at their own terms and achieve breakthrough in their personal and professional life.  Her mission in life is to facilitate and help others to gain insight into their true potential, to expand their awareness of who they could become as a person to live a purposeful, happy and successful life.

As a coach, Angie is known to be supportive and intuitive, one who stretch and challenge her coaching clients in their breakthrough As a trainer and facilitator, Angie is known to be engaging, inspiring and create lots of fun in the learning process. Having received training in Advanced Certificate in Learning & Performance (ACLP), Breathwork, Enneagram, NLP, Coaching, Laughter Yoga, Sound Therapy and Tantra, Angie will customize her coaching and training based on the needs of her clients.

She has coached and trained hundreds of leaders from various organisation including Arcadis Singapore, Vanderlande Singapore, Robert Bosch, PacificLife Re, Great Eastern Life etc.

Angie was interviewed on Channel News Asia, Channel 5, Money FM and 938Live. She has facilitated many workshops covering areas of Leadership, Mindfulness, Enneagram, Sales Mastery, Stress and Emotional Management, Personal Effectiveness in Singapore, Myanmar, Malaysia, India, Hong Kong and China.